Book with Confidence
We work directly with our trusted partners and provide 24/7 customer service to ensure that no matter what happens, we’re here to help.
If your booking is affected by Covid-19 restrictions, we will do our best to assist you with a date change or provide you with a Luxury Escapes credit, less any unrecoverable costs.
Why book with Luxury Escapes
Regardless of your time zone, we offer 24/7 Customer Service to ensure your needs are met. To find the appropriate number for your region, see the number listed next to your ‘My Escapes’ account.
We get it – our offers are so good they can be irresistible. If within 7 days of purchase you suddenly realise that you hate free cocktails and good times, we’ll refund your money (excludes Cruises and flights).
We work directly with partners to enable as much flexibility as possible on each offer. You can self-serve date changes in your My Escapes. If you can’t find a suitable date or need further assistance, please contact our 24/7 customer service team.
Don’t know when you want to travel? Lock in your accommodation escape today to secure our unbeatable price and VIP inclusions, and choose your dates when you’re ready. Find out more
Luxury Escapes has a Best Price on Earth Holiday Guarantee. If you find a better price online, we’ll match the price*. Find out more
Turn your dream escape into a reality even sooner with a range of interest-free payment options, including Latitude Finance, Afterpay, Klarna and more. Select markets only.
Frequently Asked Questions
If you have booked a Limited Time Lux Exlusive offer but cannot travel as a direct result of border closures or Government-imposed travel restrictions that directly impact your booking, Luxury Escapes will do our best to assist you with a date change or provide you with a Luxury Escapes credit towards future travel for any Limited Time Lux Exclusive accommodation, tour or cruise package, less any unrecoverable costs.
Additional charges for date changes that result in a higher value will be charged to your account. Credit must be used within 12 months of issue date.
You can enjoy unlimited, free date changes on tour bookings as outlined in the Fine Print for each offer.
If you are unable to travel on your tour as a result of Government travel restrictions, we will do our best to assist you within the restrictions of the individual tour operator as outlined in the Fine Print of each offer.
Your comfort and safety are our number one concern, which is why our expert Tours team is working hard to ensure the highest health standards at every point of your journey. Find out more
If your cruise booking is impacted by Covid-19 we will always do our best to assist you within the restrictions of the individual cruise operator as outlined in the Fine Print of each offer. Note that any date changes or cancellations of a cruise purchase will be subject to the policy of the relevant cruise operator.
Flights and accommodation purchased as part of Cruise packages and/or arranged by the cruise operator, are subject to the refund policies of the respective flight operator and accommodation supplier.
Please note that flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).
Due to the high demand and limited 7-day purchase period, bookings are guaranteed and non-refundable. Last Minute deals are guaranteed at the time of booking and are not refundable (except as required by law).