Book with Confidence

We work directly with our trusted partners and provide 24/7 customer service to ensure that no matter what happens, we’re here to help.

If your booking is affected by Covid-19 restrictions, we will do our best to assist you with a date change or provide you with a Luxury Escapes credit, less any unrecoverable costs.

Why book with Luxury Escapes

CustomerService
24/7 Customer Service

Regardless of your time zone, we offer 24/7 Customer Service to ensure your needs are met. To find the appropriate number for your region, see the number listed next to your ‘My Escapes’ account.

7-day Change of Mind refund guarantee
7-Day Change of Mind Refund Guarantee

We get it – our offers are so good they can be irresistible. If within 7 days of purchase you suddenly realise that you hate free cocktails and good times, we’ll refund your money (excludes Cruises and flights).

Free date changes
Free date changes

We work directly with partners to enable as much flexibility as possible on each offer. You can self-serve date changes in your My Escapes. If you can't find a suitable date or need further assistance, please contact our 24/7 customer service team.

Buy now, choose dates later
Buy now, choose dates later

Don’t know when you want to travel? Lock in your accommodation escape today to secure our unbeatable price and VIP inclusions, and choose your dates when you’re ready. Find out more

Best price guarantee
Our best price guarantee

Luxury Escapes has a Best Price on Earth Holiday Guarantee. If you find a better price online, we’ll match the price plus credit your Luxury Escapes account with AUD$50 (or equivalent). Find out more

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Interest-free payment options

Turn your dream escape into a reality even sooner with a range of interest-free payment options, including Latitude Finance, Afterpay, Klarna and more. Select markets only.

Frequently Asked Questions