Book with Confidence
We work directly with our trusted partners and provide 24/7 customer service to ensure that no matter what happens, we’re here to help.
If your booking is affected by Covid-19 restrictions, we will do our best to assist you with a date change or provide you with a Luxury Escapes credit, less any unrecoverable costs.
Regardless of your time zone, we offer 24/7 Customer Service to ensure your needs are met. To find the appropriate number for your region, see the number listed next to your ‘My Escapes’ account.
We get it – our offers are so good they can be irresistible. If within 7 days of purchase you suddenly realise that you hate free cocktails and good times, we’ll refund your money (excludes Cruises and flights).
We work directly with partners to enable as much flexibility as possible on each offer. You can self-serve date changes in your My Escapes. If you can't find a suitable date or need further assistance, please contact our 24/7 customer service team.
Don’t know when you want to travel? Lock in your accommodation escape today to secure our unbeatable price and VIP inclusions, and choose your dates when you’re ready. Find out more
Luxury Escapes has a Best Price on Earth Holiday Guarantee. If you find a better price online, we’ll match the price plus credit your Luxury Escapes account with AUD$50 (or equivalent). Find out more
Turn your dream escape into a reality even sooner with a range of interest-free payment options, including Latitude Finance, Afterpay, Klarna and more. Select markets only.