Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

• This property accepts credit cards, debit cards, and cash

• Cashless transactions are available

• Some water is reused through a grey water recycling system

• Noise-free guestrooms cannot be guaranteed

• Safety features at this property include a fire extinguisher and a smoke detector

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The listed child breakfast fee applies to guests age 11 and younger.

Special instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Please note: when arriving to Sentosa Island by car or taxi guests can present their reservation confirmation details at the main gate to enter the island without an entrance fee.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: SGD 100 per night

We have included all charges provided to us by the property.

Optional

• Fee for buffet breakfast: approximately SGD 58 for adults and SGD 29 for children
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)
• Rollaway bed fee: SGD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Noise-free rooms not guaranteed

Essential workers only - NO

Contactless check-in is available

Property follows a brand or regulatory agency’s sanitization guidelines Shangri-La Cares (Shangri-La)

Contactless check-out is available

Cashless transactions are available

Professional property host/manager

• Complimentary Wi-Fi lets you upload your snaps
• Savour daily breakfast to fuel days of adventure for adults only (see packages)
• Cheers your beachfront stay with a welcome drink per adult (for stays of 3+ nights)
• Upgrade to the next available room category, subject to availability (for stays of 3+ nights)
• Make the most of your time with early check-in and late checkout, subject to availability (for stays of 3+ nights)

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• One child 11 years old or younger stays free when occupying the parent or guardian’s room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update 12 May 2022, 2.25pm AEST: Fine Print updated, please see below.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

Important Note from Shangri-La:

• In our efforts to enhance the resort’s facilities, Splash Pad will be closed for maintenance work from 8th to 22nd May 2023. During this period, other resort facilities including all pools and water slides remain available for your enjoyment.
• From 1 April 2023, please present your room reservation confirmation email/letter when you enter Sentosa main gantry (at a manned lane) via taxi, private hire vehicle or car to enjoy complimentary island admission. After check-in, please get your QR codes from our front desk to facilitate Sentosa entry and exit during your stay.

Important: The hotel, transportation and/or destination you are travelling to may have health and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.