Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• This property accepts credit cards and cash

• Cashless transactions are available

• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Additional fees apply to children 5 - 11 years old for breakfast when sharing existing bedding.

Special instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests are required to present a valid passport at check-in.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

• New Year’s Eve (December 31) Gala Dinner per adult: THB 7650
• New Year’s Eve (December 31) Gala Dinner per child: THB 3825 (from 5 to 11 years old)

We have included all charges provided to us by the property.

Optional

• Fee for buffet breakfast: approximately THB 1000 for adults and THB 500 for children
• Airport shuttle fee: THB 2100 per vehicle (one-way, maximum occupancy 2)
• Airport shuttle fee per child: THB 2100 (one-way), (up to 11 years old)
• Late check-out is available for a fee (subject to availability)
• Rollaway bed fee: THB 3350 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals not allowed

Cashless transactions are available

Professional property host/manager

The following applies to select packages only:

• Airport Transfer (7+ nights): One-way airport transfer (either on arrival or departure) is included for packages of 7+ nights only, please contact the hotel to organise.
• Spa Treatment (5+ nights): 30-minute treatment can either be a head and shoulder massage or a foot massage.
• Hotel Credit (5+ nights): The included hotel credit must be used during your stay. Any unused credit will be forfeited and is not transferable or redeemable for cash.

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Taxes & fees:

You will be asked to pay the following charges at the property. Fees may include applicable taxes:

• New Year’s Eve (31 Dec 2025) Gala Dinner per adult: THB 12,950 
• New Year’s Eve (31 Dec 2025) Gala Dinner per child: THB 6,475

See full booking terms and conditions.

Starting 1 May 2025, all non-Thai nationals entering Thailand must complete the Thailand Digital Arrival Card (TDAC) online within three days of their arrival. This new requirement aims to streamline the immigration process and replace the traditional paper-based form, offering greater convenience and efficiency for travellers.

Please find the form here: https://tdac.immigration.go.th/arrival-card/#/home

Travellers holding non-Thai passports who are transiting through Thailand without passing through immigration are exempt from this requirement.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.