Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and cash
• This property uses some solar energy; some water is reused through a grey water recycling system
• Safety features at this property include a fire extinguisher and a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration. Please note: the Hidden Gem by Aleenta 2BR room type is located 546 yards (500 meters) away from the main property and beach. Guests staying in this room type may reach the main property by shuttle from 7 AM to 10 PM, or by bicycle, both of which are included in the cost of stay.

Optional

• Fee for cooked-to-order breakfast: approximately THB 753 per person
• Airport shuttle fee: THB 5800 per vehicle
• Pet deposit: THB 10000 per stay
• Pet fee: THB 1500 per pet (varies based on length of stay)
• Rollaway bed fee: THB 3000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets allowed

Pet max weight (per pet) in kg is 15

Pet max weight (per pet) in lb is 33

Only dogs and cats are allowed

Maximum number of pets per room 1

No elevators

Professional property host/manager

• Embark on a culinary journey with daily breakfast at Aleenta Restaurant
• Unwind with unlimited wellness and spa treatments at Ayurah Spa (subject to availability; two treatments per guest, per day, guaranteed)
• Enjoy one hour of nightly free-flow drinks, including cocktails, beers or smoothies
• Guaranteed 4pm late checkout to make the most of every moment
• Savour a romantic set three-course dinner for two at Aleenta Restaurant (for stays of 3+ nights)
• Enjoy THB3,000 food and drink credit per package to spend at any onsite dining outlet (for stays of 5+ nights)

Know Before You Go

• A fee for a mandatory New Year’s Eve gala dinner is included in the total price displayed for stays on December 31.
• Children stay free when occupying the parent or guardian’s room, using existing bedding.
• This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update 4 September 2023, 10.15am AEST: The cost of the Compulsory New Year’s Gala Dinner is no longer included in your room rate. All guests booked to stay overnight on 31 December will pay an additional surcharge of THB4,748 per adult and THB2,374 per child (6–11). Infants (under 6) are free of charge. Surcharges are payable directly to the hotel.

See full booking terms and conditions.

Starting 1 May 2025, all non-Thai nationals entering Thailand must complete the Thailand Digital Arrival Card (TDAC) online within three days of their arrival. This new requirement aims to streamline the immigration process and replace the traditional paper-based form, offering greater convenience and efficiency for travellers.

Please find the form here: https://tdac.immigration.go.th/arrival-card/#/home

Travellers holding non-Thai passports who are transiting through Thailand without passing through immigration are exempt from this requirement.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.