Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 2 days before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 2 days before your chosen date) - 100%

Cancellations

All changes and cancellations are subject to our standard Refund Policy. Please be advised tasting fees are non-refundable if you do not attend your booking

Changes to booking

48 hours’ notice is required to change a booking you have made

Every day

Availability:

• Available every day by booking: Sessions at 11am and 2pm
• Not valid: Public holidays including Good Friday, Christmas Eve, Christmas Day, New Years Day, and 29 March 2024
• Bookings valid 31 March 2025

Important:

• Jacob’s Creek is now a cashless venue. All purchases made at Jacob’s Creek will be via card payment
• If you arrive late to your allocated booking time, please be aware that your tasting experience will be shortened. Please call ahead on 1300 154 474 to advise if you are running late

Terms & Conditions:

• Minimum two adults required for this experience to proceed. Maximum group size for this experience is eight people
• Bookings are for one hour and minimum two guests. If you book for one, Jacob’s Creek has the right to cancel should minimum numbers not be met
• You are responsible for being on time. If your group is more than 15 minutes late, your booked space and/or experience may be reassigned to other customers and the right is reserved to recover the lost revenue from you
• As alcohol is served all guests must be over the age of 18. Jacob’s Creek reserves the right to request suitable identification to prove this, such as a current photographic driver’s licence, a current passport, a current Proof of Age card or a current Keypass identification card
• Children must be supervised. Any minors who form a part of your booking must be accompanied by an adult and must not consume any alcohol on the premises
• Confirmation of numbers is required. You must confirm your final booking numbers five (5) business days prior to the booking date
• Providing 48 hours’ notice or less will result in a 100% cancellation fee
• No shows on the day, will be charged at 100% of the booking and forfeit the right to be rescheduled
• You are responsible for being on time. If your group is more than 15 minutes late, your booked space and/or experience may be reassigned to other customers and the right is reserved to recover the lost revenue from you
• Tasting fees are non-refundable if you do not attend your booking
• Jacob’s Creek reserve the right to refuse to serve a tasting experience, even with prior booking, if it is believed that member/s of the booking party may be under the influence of alcohol

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website
• The venue you are attending may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit. Staff may stop service at any point should patrons not follow the procedures regarding COVID safety

The venue you are attending may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit. Staff may stop service at any point should patrons not follow the procedures regarding COVID safety

Jacob’s Creek is one of Australia’s largest wine brands with over 160 years of winemaking expertise. In 1847, along the banks of Jacob’s Creek, Johann Gramp planted his first vineyard. His vision was to create great tasting wines that reflect the true character of the grapes and the land. Today, that vision lives on and is reflected in the continuous recognition of their contribution to the Australian Wine Industry by their peers.