• Bookings must be submitted at least 48 hours in advance
• After you have made your booking request, a confirmation email will be automatically sent to your nominated email address.
• Customers can consider their booking confirmed. The Bali Zoo team will also reach out one day before the reservation date to re-confirm their booking.
• Transfers must be confirmed directly with Bali Zoo via email: info@bali-zoo.com or phone: +62 878-8020-0200 before the reservation date
• A printed or smartphone voucher must be presented on arrival to gain access to Bali Zoo

Every day

Availability:

• Available every day: Departs 8am; returns 4pm (approximately)
• Not valid: 24 December 2025, 25 December 2024, 26 December 2024, 31 December 2024
• Not valid: 1 January 2025, 29 March 2025, 24 December 2025, 25 December 2025, 26 December 2025, 31 December 2025
• Not valid: 1 January 2026 and 19 March 2026
• Booking valid to 31 March 2026
• Pick-Up/Drop-Off Point: Shared return transfers are available from Kuta, Seminyak, Nusa Dua, Jimbaran, Ubud and Sanur locations. Please advise accommodation location at time of booking
• Please ensure you are at your pick-up location at least 10 minutes prior to scheduled departure time. Late arrivals and no-shows voids offer
• Transfers must be confirmed directly with Bali Zoo directly via email: info@bali-zoo.com or phone: +62 878-8020-0200 prior to reservation date

Important:

• Exclusions: Additional food and drinks (not stated in inclusions), merchandise and optional gratuities
• Any additional personal expenses must be paid directly to vendor(s)
• Printed or smartphone voucher must be presented on arrival to gain access to Bali Zoo
• Transfers are shared, meaning you will likely share your ride with other guests
• Pick-up from remote areas including Pecatu, Uluwatu, Tanah Lot or Candi Dasa can be arranged for an additional charge from IDR200,000 per car. Please contact Bali Zoo directly to arrange
• Pick-up from Sanur or Ubud and drop-off to other areas (Kuta, Seminyak, Nusa Dua, Jimbaran) will have an additional charge from IDR 100,000 per car, payable directly to Bali Zoo
• Guests who choose to stay longer than the scheduled drop-off time will be charged a late return fee from IDR50,000 per hour, payable directly to Bali Zoo
• Please note, if the booking exceeds 20 people, a buffet lunch will be served
• Please allow up to seven hours for this experience, including travel time

Terms & Conditions:

• All participants must be aged 13+ to participate in this experience
• For safety reasons, a minimum height requirement of 120cm applies. Children under 120cm tall are not permitted to enter the mud fun area
• Itinerary is subject to change depending on availability, weather and road conditions
• Tour itineraries, routes and stops may change or be cancelled due to unforeseen circumstances, including but not limited to weather conditions, road hazards or mechanical issues
• Late arrivals and no shows voids voucher

Cancellations:

• This experience is non-refundable and non-transferable

Changes to Booking

• 48 hours’ notice is required to change a booking you have made

Please Note:

• Bookings for this offer are limited and subject to availability. Not to be used in conjunction with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The venue you are attending may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Bali Zoo

Explore Bali’s first zoological park and meet over 600 rare and exotic animals in a lush tropical paradise. Experience thrilling, one-of-a-kind animal encounters and learn about wildlife from across the globe. From up-close adventures to fascinating activities unique to Indonesia, this park promises unforgettable moments for nature lovers and thrill-seekers alike.

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