• Select your desired entry time for the lounge when booking. Bookings are request only and subject to availability
• Please ensure your full name details at booking match your boarding pass information
• After you have made your booking request, you will automatically receive confirmation of your requested date (if available) to your nominated email address
• Provide a copy of your voucher and QR code to the reservations team for entry
• Staff will check the valid date on the voucher and ensure its details match the guest’s boarding pass

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

100% refund to your original payment method or credits

• Up to 7 days after purchase
• As long as 72 hours before booking date

Non-refundable

• From 72 hours before the booking date

• Download and present confirmation voucher to be checked at entry

Every day

29th December 2025 Update: International Lounge location

Availability:

• Lounge Location:
  • Domestic Lounge: ​Zone A, 3/F, Near Gate 79, Domestic Departures, Terminal 1, Noi Bai International Airport
    • Available every day: 5am–11pm
  • International Lounge: 4th Floor, East Wing, Airside, International Departures, Noi Bai International Airport, near Boarding Gates 21–22
    • Available every day: 6am–2am
• Please note, lounge opening hours are subject to change

Important:

• Valid for Song Hong Premium Lounge (Domestic Terminal) OR Song Hong Premium Lounge (International Terminal) at Hanoi Airport (HAN) only
• Use of lounge is available for three hours prior to your departure flight, as per package selected
• Complimentary access applies for children under 2 accompanying a paying adult. Children aged 2 years old or above will be charged as adults
• Any excess amount and additional purchases must be paid directly to the Lounge
• Shower room available for an additional fee at a first come, first serve basis. Reserve at reception
• Baggage storage is available during lounge visit only

Terms & Conditions:

• Passes valid for customer details, date and time provided at time of booking. Please ensure you have entered all personal information correctly at time of booking and details are consistent with your passport and flight information
• Must be 18+ for alcohol consumption and provide valid ID upon request. Plaza Premium Lounge abides by the RSA regulations and has the right to enforce them
• Lounge access is subject to availability
• Lounge facilities are subject to change and availability. Fees apply for some facilities, payable directly to the lounge

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Plaza Premium Group

Enjoy premium luxury at award-winning Plaza Premium Lounges, the world’s largest independent lounge network serving more than 20 million travellers every year across the globe. Unwind in comfort with an excellent array of services and facilities as you enjoy a first-class experience before, after or in between flights.

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