• Bookings essential on (+64) 3442 2351 / via email (info@airmilford.co.nz) with your name, contact number and quoting your voucher number
• Book early to secure your desired date and time
• Present printed or smartphone purchase/booking confirmation on arrival
• Please call Air Milford on (+64) 3442 2351 one hour before your scheduled flight for a weather check

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• Up to 7 days after purchase - 100%
• Cancellations made more than 48 hours before fight departure time: no cancellation fees apply
• Cancellations between 24 hours and 48 hours before flight departure time: 10% cancellation fee applies
• Cancellations within 24 hours before flight departure time, late arrivals and no shows: 100% cancellation fee applies
• Cancellations on Air Milford’s behalf (due to weather etc.): no cancellation fees apply

Changes to Booking

48 hours’ notice is required to change a booking you have made

Every day

Availability:

• Available every day: By appointment
• Departure point: 3 Tex Smith Lane, Frankton, Queenstown 9300
• Return transfers available from most Queenstown accommodations. Please advise of accommodation location at time of booking. Complimentary pick-ups start 45 minutes prior to departure
• For self-driving customers, please arrive at the departure location at least 30 minutes prior to scheduled departure time for check-in
• Please ensure you are at your pick-up location no later than the scheduled departure time. Late arrivals and no-shows voids offer
• Valid for the flight path selected at the time of purchase – please make your selection carefully

Important:

• Exclusions: Meals and drinks
• Please call Air Milford on (+64) 3442 2351 one hour before your scheduled flight for a weather check
• Air Milford recommends booking for your first available day in Queenstown due to the weather-dependent nature of flying. Should the weather be unfavourable on the day, you will have maximum flexibility to roll your experience on to another day during your stay
• Any additional personal expenses must be paid directly to vendor(s)
• All tours are subject to availability and weather. All passengers must receive a safety briefing prior to departure
• Please note that this is an overflight and does not include a landing
• Passengers aged 2+ are legally required to occupy their own seat and are therefore required to pay full ticket price. Subject to conditions, 2 years & under may travel free of charge when seated on a parent’s/guardian’s lap. For bookings of more than one infant (under 2), please contact Air Milford as aviation conditions apply
• Children under 18 must be accompanied by a paying parent/adult guardian (18+)

Terms & Conditions:

• Flights are subject to weather conditions and minimum numbers to proceed
• In the event of a cancellation by Air Milford the team will work to reschedule your flight. Air Milford reserves the right to amend tour times or cancel trips at any time due to inclement weather, safety concerns, maintenance requirements, or any other reason
• A fuel surcharge may apply to the ticket price. In such cases, any charge will be collected on departure, payable directly to Air Milford. No fuel surcharge is presently applicable
• Tours and aircraft substitutions are subject to Management and/or pilot discretion, weather, air-traffic control and availability. In the event of bad weather, providing there is availability, date changes are welcome or in the worst-case scenario, cancellations
• All passengers are to conduct themselves in a manner that does not endanger any person, damage any property on board the aircraft or obstruct the crew or pilot from performing their duties. Passengers are required to comply with any instructions given by the pilot.
• Air Milford will not be liable for any loss, damage, additional expenses or inconvenience arising from, or incidental to, any delay in service. Air Milford works in conjunction with other tour operators and is not liable for their acts or omissions, whether negligent or otherwise. Travel and admissions will be subject to the conditions imposed by the operators, which may limit or exclude liability for personal injury or property damage
• Vessel is subject to change depending on availability
• In the event of bad weather, providing there is availability, date changes are welcome or in the worst-case scenario, cancellations. Please note, if half the paid tour was possible, the component not experienced will be refunded, not both

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused will be forfeited, and cannot be used at a later date

Important:

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Air Milford

With over five decades of experience and a 100% safety record, Air Milford is Queenstown’s leading tour flight operator. As charter flight and scenic tour experts, they are proud to consistently deliver the most memorable of trips to all passengers.

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