XCover.com is the trusted partner of Luxury Escapes, with over 3 million customers globally and an average 4.6 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover’s simple, fast and stress-free medical assistance and claims process delivers peace of mind if things go wrong before, or after, you depart.

XCover.com is owned by Cover Genius, an Australian company that was recently recognised by the Financial Times as the fastest growing company in the Asia Pacific region. Cover Genius has won several local awards including Austrade’s NSW Exporter of the Year and others recognising its technological innovations in claims and customer support. Cover Genius also owns RentalCover.com, a world leader in car rental insurance. XCover’s travel insurance is backed by some of the world’s largest insurers including Lloyds, Munich Re, Generali and Sompo. Please visit XCover.com to find out more.

For Australian and New Zealand customers only, the following includes COVID Protection:

• All-In-One Travel Protection + COVID Protection
• Overseas Medical and Evacuation Protection + COVID Protection

Please also refer to the specific wording for more details about what you’re covered for.

We have partnered with XCover.com to create travel protection that’s tailored for our packages. For international trips, our All-In-One Travel Protection from XCover includes generous cover for:

• Refund bookings for you or your ticket holders at anytime if need to cancel due to illness or injury, including Covid-19
• Medical assistance and treatment, including Covid-19
• Money back for emergency expenses, including accommodation, transport and food
• Cover for damaged or stolen personal items.

For international trips, our Overseas Medical and Evacuation Protection from XCover includes generous cover for:

• Medical assistance and treatment during your trip, including Covid-19
• Emergency flights and evacuation
• Money back for emergency expenses, including accommodation, transport and food, including Covid-19

For trips within your home country, XCover’s protection includes cancellation and baggage cover. The policy limits, inclusions and exclusions may differ based on your country and destination. You can view your policy wording at any time, just check your emails for the details.

Yes. It’s easiest if you call us on 1300 88 99 00.

We hope everything is OK. You can contact XCover’s emergency assistance line 24/7. Visit xcover.com/help/travel-medical-claim for your country’s hotline number.

To make a claim, please visit xcover.com/claim. XCover aims to complete 95% of claims within 3 days.

There are pre-existing medical limitations within XCover’s Trip Protection policies that differ by policy and country. You can view your policy wording at any time, just check your emails for the details.

If your package includes some cruising but is not a cruise package, and if your protection includes cancellation protection, your prepaid costs would be covered by XCover.

On the other hand, if your package is a cruise package, you would need travel protection specifically for policy cruises. At this time, we do not have one available. You can view your policy wording at any time, just check your emails for the details.

When you make a booking for other people, they are also covered by your XCover trip protection. When making a claim you will be asked to verify the personal details of other travellers. You can view your policy wording at any time, just check your emails for the details.

The age limits that apply for each XCover Protection policy are shown in your policy wording. Please check your emails for all the details.