Shangri-La The Marina, Cairns

Blackout Dates & Surcharges: A non-refundable surcharge per room, per night may apply, payable at the time of booking. Dates and prices are identified in the Booking Calendar. Blackout dates may apply.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings, flights and deposit fee, if applicable, which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 14 days prior to the check-in date. Excludes flight and service fee, if applicable.

• Cancellations outside of the 7-Day Change of Mind period will not be provided, except as required by Australian Consumer Law, your local law or as otherwise provided for in the Fine Print.

Flexible Cancellation: You can cancel your booking for credit up until 21 days prior to the original check-in date. This can be done via self-service in your ‘My Escapes’ account. Your credit will be valid for 12 months from the date of cancellation. Credits are not transferable and cannot be redeemed for cash. Excludes service fee, if applicable.

Please note this does not apply to flights booked with us. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).

Valid for travel until 18 December 2026 (bookings must be made before 18 November 2026).

Full-Day Moore Reef Pontoon Tour Inclusions & Fine Print (select packages only)

• Includes: Full-day Moore Reef Pontoon tour; return transfers from Cairns Marina to Moore Reef pontoon via air-conditioned catamaran (approximately two hours each way); four hours aboard a docked pontoon with waterslide, Wi-Fi, underwater observatory, enclosed ocean pool, snorkelling equipment and lycra suit; pontoon activities including semi-submersible, glass-bottom boat tours and fish feeding presentations; and a gourmet tropical-inspired lunch.
• Valid for two adults (16+) or one family (two adults + two children aged 4–15)
• Children aged under four are considered to be infants and are free of charge but are still required to be listed when booking.
• Children must be accompanied by and supervised by a paying parent or legal adult guardian at all times.
• Available every day: Check-in from 8.45am – 9.45am. Departs at 10.15am; returns 5.30pm (approximately)
• Please book a minimum of seven days before your check-in date.
• Departure Point: Reef Fleet Terminal – 1 Spence Street, Cairns Marina, Cairns, Queensland 4870
• The Moore Reef Day Tour may be cancelled occasionally due to poor weather. This decision is made after Sunlover Reef Cruises carefully assesses current and forecast conditions, with the comfort and safety of the guests being the number one priority
• Sea conditions vary every day. The pontoon and catamaran are very stable and safe. If the rare occasion occurs and it is deemed that it isn’t safe to operate due to sea conditions, passengers will be offered travel on an alternate day or will receive a refund
• Itinerary and reef site access are subject to change. The description has been provided as a guide only and may vary according to the conditions of the day
• Partial refunds do not apply if any tour components were possible but guests choose not to proceed, or were ineligible due to failure to meet requirements
• Great Barrier Reef catamarans are equipped with gangways for boarding from the Cairns Marina and to the pontoon. These gangways are narrow so it is advised for wheelchair access that you get in contact with our team prior to your tour date to ensure your ability to board comfortably and safely. Disabled toilets are situated on the aft deck on our reef boats
• Minimum numbers apply for tour to proceed. If a tour fails to satisfy minimum numbers, the trip may be cancelled or rescheduled
• Vessel is subject to change depending on availability
• Late arrivals and no-shows void offer
• To redeem:
  • Bookings are essential and are subject to availability. All guests must review the medical checklist prior to booking
  • After you have made your booking request, a confirmation email will be automatically sent to your nominated email address. Please note this is NOT a final confirmation, as your desired date may not be available
  • Please note: Sunlover Reef Cruises will be in contact within 1–2 business days to confirm your booking and arrange a time with you directly
  • Present printed or smartphone voucher upon arrival
• Important:
  • Exclusions: Additional food and drinks, optional activities and hotel transfers
  • Any additional personal expenses must be paid directly to the vendor(s)
  • Please check in at least 30 minutes prior to your cruise departure time. Boarding closes 15 minutes prior to cruise departure time. Passengers failing to check-in by 9.45am may miss final boarding
  • Please bring the credit card used and ID of the cardholder for verification at check-in
  • Passengers who are prone to motion sickness are advised to take necessary precautions such as motion sickness medication prior to travel
  • Please allow up to nine hours for this experience. Departure and return times may vary according to tidal conditions

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.