I stayed for 2 nights and got a different type of room. The first night was in a cheap room (4th floor). The rooms here haven't been renovated, so I can't say they're clean, but it feels like a typical hotel. The second night we stayed in a slightly higher room (6th floor). The wallpaper here is beautiful, and the interior and bathrooms have been renovated as well. The children's play equipment in the basement can be crowded depending on the time of day, but elementary school students can have plenty of fun. Lounge drinks from 3-6pm There is also a full drink service from 8-10am, but if you are feeling stressed due to the large number of people, you may not want to wait. Whether or not order is maintained depends on the manners of the people in line, so it seems to depend a lot on the kind of people who come on the same day and whether they are patient or not. My family and I had a great time, so the harsh reviews are noticeable, but I felt like things could change in any way.

My family of 4 (with a 3-year-old and a 0-year-old) stayed for one night on a weekday in April. I had read the reviews in advance and expected the worst, but I had a comfortable stay without any problems. This time it was a weekday and it was just after the start of the new fiscal year, so there weren't that many customers, and the main customers seemed to be families with small children and inbound tourists (mainly Westerners and Chinese). There are many people who give low reviews in reviews, but the premise is that the evaluation depends on whether you use the hotel on weekdays or holidays, and whether it is during the busy season or not. It's more reasonable than other family-friendly hotels in the same area, and I personally feel that it's nonsense to expect more from the hotel if you think of it as ``service commensurate with the cost of accommodation.'' Also, the reasonable number of customers will change, so I think it is necessary to be prepared for the manners of other customers. Having said that, I think it's a problem in the hotel industry that the level of satisfaction with your stay changes depending on luck or when you stay. -check-in I arrived at the hotel a little earlier than the check-in time of 3:00 pm, but I was able to proceed with the check-in process even though I was early. Perhaps there were few guests that day, so there was no line at the front desk. -Lounge As with check-in, there were no lines for drinks or snack tables. Snacks were replenished multiple times, and the staff in charge regularly checked on them. We took our drinks and snacks back to our room (we went back and forth between our room and lunge several times and refilled them). I had the impression that those with children were relaxing in the room, and those without children were relaxing in the lounge. -Kids space I was very satisfied. There are many things that children can enjoy playing with. Since there were few users, there was no competition for play equipment or crowding. Additionally, although the play equipment in the main space is marked as being for use by ages 6 and above, most of the children playing were under the age of 6. It seemed like the users turned a blind eye to each other on that point... or rather, they were relieved that their parents were always with them... or rather, they seemed to understand each other. -dining I checked the crowd status online frequently from the start of both dinner and breakfast, but I never had to wait in line. I was able to eat at my desired time without having to wait. The restaurant was never full during the meal, so it must have been a day when there weren't many guests. The menu doesn't have a lot of variety, such as main side dishes, desserts, and breakfast bread, but I think it's a good value for the price. There are many things that children like to eat, from meat-based foods to fried foods, vegetable dishes, and omelet rice. In addition, there were several "make-your-own" items such as ice cream machines, shaved ice machines, and automatic pancake machines, some of which you could enjoy as if they were attractions. However, I can easily imagine that when there are many customers, there will be lines and people will be dissatisfied. -Rooms We used the Japanese-style room on the second floor. This is a standard, simple Japanese-style room. It's old, but it's mainly a place to sleep, so we didn't need much for a room. -hot spring It has a spacious structure. Perhaps in proportion to the number of guests, there were only two other groups bathing at the same time, so we were able to spend a relaxing time. In the open-air bath, there were leaves and insects floating in the water, and the temperature was low, but since it is an open-air bath, you need to understand that. The temperature of the indoor bath was just right, and the quality of the spring water was smooth and comfortable. I didn't check this point because I brought the amenities from home, thinking that I wouldn't expect much from an accommodation in this price range. -service It feels like it's not bad or bad. I think your impression will change depending on what you look for in a hotel and whether it's a day with a lot of guests. I didn't notice anything that bothered me when I was interacting with the front desk staff, but when there were no customers at the front desk, the staff members talked with each other, and several times I saw them continuing to talk until the last minute before they could face the customer. It's not a luxury inn, so I guess I can't help it... I borrowed a humidifier from the front desk, but when I returned to the room, I couldn't use it. I checked the manufacturer's instructions online, but I couldn't use it. I wonder if they haven't checked the operation frequently...It's a shame. I wrote above that it was "fair to bad", but I had a very good impression of the dining staff. I saw many people frequently carrying cleaned tableware to the backyard, checking to see if the dishes were running low, and replenishing them. In addition, many of the people spoke to the children in a friendly manner, and we received warm customer service. Lastly, if I am going to travel on weekdays during the off-season, I would like to use it again while my children are small. In contrast to those who wrote low reviews, I think that the fact that we happened to be able to use the hotel on a day when there were few guests greatly contributed to our satisfaction.

Grand Mercure is the third location. As expected, this place is also suitable for families and children. I don't worry about it because I understand and use it. The first thing that surprised me was... there was a long wait at check-in. When I got the room key and unlocked the room, for some reason I found a suitcase. It's a surprise. I couldn't help but close it. There was no one there. I was nervous. The room keeper was in the hallway, so I told her about it and she asked me to go back to the front desk... First anger. Even when I went to the front desk, I stood in the check-in line and explained the situation. I was given a new room key. There we had a little dispute about the room. Omitted. When I entered the room and sat down on the sofa, I found the remains of sweets on the floor. I was so tired that I didn't call the front desk. The room seemed to have been renovated and was clean, but it was a shame. I was glad that I was able to make reservations for meals using my smartphone rather than at Mercure, which alleviated the crowds. As for the meal...is it mainly shabu-shabu? I couldn't get it because there was a long line. It's lined up with Japanese, Western, and Chinese food, but there was nothing to eat in Western or Chinese food. Bath. The open-air bath is small. But it was spacious and I was able to relax. The changing area was also large and nice. but When I went to the bathroom after 10pm, the women's open-air bath had begun to be cleaned. On the men's side, the indoor bath was being cleaned and could not be accessed. It's all-inclusive, but there's no place to sit and there's a long line to get drinks... When I arrived, my drink had not been refilled. This was not limited to the lounge, but also included drinks in the bath and drinks in the dining area. It's a shame