• Booking requests must be submitted at least 3 days in advance
• Please provide transfer information at the time of booking, or alternatively, you may update your transfer information after purchase. Transfer information includes:
  • Flight number and arrival time
  • Child seats required
  • Number of pieces of luggage
  • Alternatively, you may update your transfer information after purchase.
• After you have made your booking request, a confirmation email and travel details will be automatically sent to you within 7 days of your nominated travel date.

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• Up to 21 days before your chosen date - 100%
• Up to 7 days after purchase - 100%
• Cancellations are entitled to a full refund if made 21 days prior to departure
• Cancellations within 21 days of departure, late arrivals and no-shows: 100% cancellation fee applies

Changes to booking

48 hours’ notice is required to change a booking you have made

5/8/2025: Bookings from 5/8/2025 date no longer incur an additional surcharge for pre-booked child seats (previously $5USD per seat, per way )

Availability:

• Available on request
• Accommodation area options for transfers include: Hanoi hotels
• Valid for the travel location selected at the time of purchase only — please make your selection carefully
• Please note: Please have your main contact number active once landed, as it will be used for main communication to be in touch with the driver either by regular call, text message or through internet call connection (such as WhatsApp)
• Bookings valid to 31 December 2025

Important:

• Exclusions: Additional stops during transfer, food and drinks, and optional gratuities for your driver
• Maximum wait time for a transfer is one hour. Late arrivals exceeding one hour and no-shows will void offer and no refunds apply
• Standard sedan suitable for up to three passengers; standard van suitable for up to six passengers
• Infant & Child booster seats: Infant or child seats are available on request free of charge at time of booking. Alternatively, guests can bring their own
  • Maximum of two (2) infant seats permitted per car
• Rates may be subject to change depending on additional governmental taxes or fees

Terms & Conditions:

• Rates are per vehicle and are valid for one-way travel
• Valid for transfers to or from Noi Bai International Airport (HAN) only
• Late arrivals and no-shows voids offer and no refund is applicable. If there are changes to your flights, please advise ahead of time with as much notice as possible
• Overtime surcharge from VND210,000 per transfer will apply for transfers between 12am–5am, payable directly to the vendor
• Vehicle is subject to change depending on availability without notice. The appropriate vehicle type will be allocated based on number of passengers

Luggage restrictions:

• Luggage capacity for up to three people transfer: Three (3) suitcases
• Luggage capacity for up to six people transfer: Six (6) suitcases
• Any luggage that does not fit in the vehicle must travel separately at the passenger’s own cost`

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused amount will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

ICS Vietnam

Founded in 1994, ICS Travel Group is a premier destination management company providing a wide range of travel services. From luxury holidays to special-interest tours, they offer customised itineraries to suit any individual or group. Their highly knowledgeable guides, unique products and top-notch service continue to earn them accolades from satisfied travellers across the world.

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