How to redeem

• Redeemed pass(es) are non-transferable

Confirmation

• You’ll get confirmation within minutes. If you don’t see any confirmation, reach out to our customer support.

Voucher type

• Present your mobile voucher

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• Up to 24 hours before your chosen date - 100%

Cancelation policy

• You’ll get a full refund if you cancel at least 24 hour(s) before the activity starts

• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the activity. If this happens, you have the option to reschedule or request a full refund

• Refunds or amendments can’t be issued if: Participants arrive late or don’t arrive at all

Please select a visit date

Opening hours

• Last admission: 16:00
• Monday-Sunday: 09:00-17:00

Eligibility

• Important: Infants and children must be included in the passenger headcount
• Free for children aged 0-3
• Children aged 15+ will be charged the same rate as adults

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

• Journey through Australia’s diverse landscapes for a family-friendly, educational, and fun-filled experience
• The Great Barrier Reef is a vibrant ecosystem teeming with marine life, showcasing natural beauty
• Rainforest and mangrove environments provide sanctuary and sustenance for countless distinctive wildlife species
• Explore the Outback, with its harsh yet mesmerizing terrain, integral to our natural heritage
• Woodlands are home to one of Australia’s iconic animals, the beloved koala

Additional information

• Pets are not allowed inside the venue, with the exception of service animals with valid identification

• Smoking and drinking is not allowed. You will immediately be asked to leave if caught by a staff member

• Participants who appear intoxicated may be refused entry or service. In this case, no refunds will be given

• Please do not wear strong scented perfume as animals are sensitive to odor

• Visitors are not allowed to feed the animals without permission from the staff

• Re-entry to the venue is permitted. Show your ticket/wristband/stamp upon re-entry at the entrance

• This activity is stroller and wheelchair-accessible

• Daily koala photo sessions: 09:30, 10:30, 11:30, 12:30. 13:30, 14:30, 15:30, 16:30

Address

• Cairns Koalas & Creatures
• 1 Pier Point Rd, Cairns City QLD 4870, Australia
• Please refer to the map for assistance

How to get there

• Nearby landmarks: Located within The Pier