• After you have made your booking request, you will automatically receive confirmation of your requested date (if available) to your nominated email address
• Please note: ICS Travel will be in contact via email within 1-2 business days to confirm your booking and arrange a time with you directly.

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 1 day before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 1 day before your chosen date) - 100% Things don’t always work out. This experience may be cancelled with a 100% refund up until 7 days after booking confirmation subject to below conidtions:

Cancellations

• 24 hours’ notice is required for cancellations or changes to your booking
• Driver will wait for delay of up to one hour. Delays exceeding one hour will result in the cancellation of your booking and no refund will be provided

Changes to Booking

• 24 hours’ notice is required to change a booking you have made

seven days

Availability:

• Available on request
• Accommodation area options for transfers include Kuta, Seminyak, Sanur, Jimbaran, Nusa Dua, Ubud, Canggu, Uluwatu, Nandini, Hanging Gardens, Candidasa, Lovina, Gilimanuk, Pemuteran
• Sedan: Toyota Innova or similar, Van: Toyota HIACE or similar
• Valid for the location selected at the time of purchase only

Important:

• Rates are per car, one way
• Sedan suitable for up to three adults or van suitable for up to six passengers
• Ensure you have return transfers by purchasing an arrival and departure transfer
• A three-passenger car can fit three pieces of luggage, van can accommodate up to six pieces of luggage
• Infant seats can be pre-booked directly through ICS Travel Group at time of booking for a surcharge from IDR 50,000 per seat each way. Alternatively, guests can bring their own
• Driver will wait for delay of up to one hour. Delays exceeding one hour will result in the cancellation of your transfer booking and no refunds will be provided
• It is recommended to have your phone available on arrival should your driver need to contact you
• Your in destination concierge service can be reached via WhatsApp +62 811 3960 6800
• To finalise your transfers please ensure the reservation request form is completed inclusive of flight information, your transfer cannot be confirmed without this information, this form is emailed to you following your purchase, please keep an eye out for this email from luxuryescapes@icstravelgroup.com

Please Note:

• Bookings are subject to availability

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• Images are for illustration purposes only. We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

• Update 29 August 2024, 12.07 PM AEST: Infant seat surcharge updated from IDR 35,000 to IDR 50,000. Inclusions updated to note child seat availability (for surcharge)