Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 2 days before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 2 days before your chosen date) - 100%
• Cancellations made more than 48 hours before departure date: no cancellation fees apply
• Cancellations within 48 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking

48 hours’ notice is required to change a booking you have made

• Swimwear (worn under clothing if possible)
• Bottled water
• Cash or card for food and drink
• Warm, seasonal appropriate clothing
• Towel
• Waterproof camera (carry at own risk)

Every day

Availability:

• Available every day. Total duration is approximately 3.5 hours (riding shuttle bus), and 4.5 hours (self-guided walk)
  • Kayak departures during Summer daylight savings: 10.20am, 1.05pm, 2.50pm
  • Kayak departures during Winter: 1.05pm
  • The above times are when to meet your guide at the lake edge of Rotomahana. Please allow enough time to walk or bus your way to Lake Rotomahana
  • See Summer and Winter departure timetable here
• Check-in Point: Waimangu Volcanic Valley Cafe, Rotorua
• Meeting Point: Guests must meet your guide at the lake edge of Rotomahana. Please refer to map here
• Bookings valid to 31 March 2026
• Please note, bookings fill up quickly – book early to avoid disappointment

Important:

• It is highly recommended you arrive at least two hours prior to the kayak meeting time at the edge of Lake Rotomahana, you are responsible for getting to the meeting point on time
• Shuttle service is available on request, please email info@paddleboardrotorua.com to arrange
• If you choose to take the shuttle service, the self-guided walk option may not be available
• The duration for kayaking portion of this tour is up to 90 minutes. Please allow total duration of at least 4.5 hours if opting for the self-guided walk, and 3.5 hours if taking the shuttle bus
• Floatation devices are provided for all participants
• A low level of fitness is recommended, no experience is required
• Paddleboard Rotorua holds an approved navigation safety license for operations
• Tour operates despite rainy weather if regulations allow

Terms & Conditions:

• In the event of inclement weather, the tour may be cancelled and the operator will be in touch for a refund
• Outdoor activities carry inherent risks, by participating you do so under your own free will and the understanding the operator cannot guarantee your safety
• You are required to disclose any previous or existing medical conditions that may affect your ability to participate
• A zero tolerance policy for drug and alcohol use applies for the safety of participants
• A weight limit of 220kg total per kayak applies
• This experience is not suitable for children under the age of 5. All children under the age of 17 must be supervised by a responsible adult aged 18+ per participant at all times (one adult per child required)
• This tour is in an active volcanic and geothermal area with a range of hazardous features such as boiling water and steaming geysers. The activity of these features has been mild for many years however the operator cannot guarantee your safety in regards to these natural features; participation in the activity is therefore at the participant’s sole risk

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Paddle Board Rotorua

Paddle Board Rotorua offers thrilling aquatic adventures in the heart of New Zealand’s geothermal wonderland. Explore the pristine waters of Lake Rotorua atop a paddleboard or a kayak, surrounded by stunning scenery. Founded by mates Matt Barnard and Nev Wilson, who are passionate about preserving local lakes and aim to support conservation efforts, the venture was started to reconnect people with nature.

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