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Surabaya, East Java | View on map

Bumi Surabaya City Resort

9.4

Exceptional

From online reviews

Rooms

Make yourself at home in one of the 242 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and slippers. Conveniences include phones, as well as safes and desks.

Facilities

Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.

Dining

Enjoy Japanese cuisine at Kizahashi, one of the hotel’s 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe.

Popular Facilities

Air Conditioning
Free WiFi
Laundry
Gym
24/7 Front Desk
Spa

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Trusted by over 1,000,000 travellers in 2025

'Excellent'

10K reviews

4th trip, great prices

3 years, 4th trip great prices, great service always helpful shout out to Gemma E very helpful, fast response

James Tan

We have just returned from The Haven in…

We have just returned from The Haven in Khao Lak in Phuket. Wendy P. was our agent from Luxury Escapes and did a fabulous job for us. The trip went very well the hotel and package was amazing. The hotel staff were all very helpful and supportive. Great holiday - thanks LE.

Jessica Lui

Great service!

I have just returned from my first holiday where I was astounded by the value for money, so on my return I went straight back online to book my next break. Excellent service received from Joel S today when I needed to amend my second booking. Happy days!

William Ong

Really appreciate the wonderful service

Really appreciate the wonderful service and advice from Stephanie at Luxury Escapes! I was so well looked after - and now my husband and I have a well thought out holiday to look forward to!! Thank you Steph and Luxury Escapes- we cannot wait!!!

Rahul Shankar

We love Luxury Escapes

Kurniawan C. was so helpful, my request was confirmed within 15 minutes and I could not be more grateful. He was very kind and professional. This is why we love Luxury Escapes

Alexander Lim

Gemma was so helpful with my enquire…

Gemma was so helpful with my enquire and followed up everything, calling me back three times to make sure all was good. Could not be happier with her service.

Melissa Wong

Great customer experience

Great customer experience, Emily G was so respectful, friendly and help me with my inquiries in a very good manner. Was a pleasure talking to her, well done 👏 Luxury Escapes and Emily G.

Nicole Lee

Dealing with great staff is a bonus and…

Dealing with great staff is a bonus and Sarah B is amazing nothing was any trouble she is a pleasure to deal with 10/10. Being we had to cancel our trip Sarah was very efficient and understanding of our circumstances and being as we have book through Luxury Escapes before and have had amazing holiday’s in the past this is just a hiccup before we book our next trip.

Olivia Chew

Sarah T was very helpful

Sarah T was very helpful. After few phone call with different agents, Sarah was able to sort out my issue. She actually rang me back to finalize everything and ensure everything is sorted. Great customer service. Well done Luxury Escapes

Hannah Ang

Great deals and five star service

Great deals and five star service. Had to make a change to my booking and Joel S was very helpful and very efficient. Will always use Luxury Escapes for all future bookings.

Marcus Koh

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