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Luxplus+ Terms and Conditions

LuxPlus+ Terms & Conditions

Effective date: 17/09/2024

Introduction

Welcome to LuxPlus+ Membership (the Membership or LuxPlus+) by Luxury Escapes. These Terms & Conditions govern your use of the Membership and any associated benefits and rewards. By joining and participating in the Membership you agree to be bound by these terms. They are designed to protect both you, as a member (“Member”), and Luxury Escapes Travel Pty Ltd (ACN 150 650 927) (Luxury Escapes). It is your responsibility to read and understand these terms.

These Terms & Conditions are effective as of the date specified above and may be amended by Luxury Escapes from time to time. We will note the date that revisions were last made to these Terms & Conditions at the bottom of this page, and any revisions will take effect upon posting. The current Terms & Conditions are always available on the Luxury Escapes website www.luxuryescapes.com (Website). You will be provided with the opportunity to review these Terms & Conditions when signing up for the Membership and following any updates.

These Terms & Conditions apply only to the purchase of a LuxPlus+ Membership. Otherwise, by using the Website you also agree to be bound by our General Terms & Conditions, Privacy Policy and Booking & Refund Policy which can be found below:

  • General Terms & Conditions: luxuryescapes.com/terms-and-conditions
  • Privacy Policy: luxuryescapes.com/privacy-policy
  • Booking & Refund Policy: luxuryescapes.com/booking-policies

Definitions

In these Terms & Conditions unless the context otherwise requires/states:

Luxury Escapes” means Luxury Escapes Travel Pty Ltd (ACN 150 650 927).

Membership” means LuxPlus+ by Luxury Escapes and used interchangeably, the Membership program operating in-store and online.

LuxPlus+ Member/Membership” means an individual who has joined the Membership program.

Member Account” means a member’s online account where they can manage/view their Membership, bookings, credit, inclusions and personal details.

Personal Information” has the meaning given to it in the Privacy Act 1988 (Cth).

Privacy Policy” means the Luxury Escapes Privacy Policy, available on the, the Website.

Effective Date” means the date you join the Membership program as a LuxPlus+ member and from when these Terms & Conditions apply.

Effective Term/Membership Term” means the 12-month annual period that commences on your Effective Date.

Renewal Date” means the date when your 12-month annual membership renews for a further 12 months.

Membership Period” means a promotional period where Luxury Escapes may run promotions or special offers on aspects of the Membership such as fees, benefits, credit, etc.

Annual Fee” means the fee charged annually to remain a member of LuxPlus+.View fee broken down by country here. LuxPlus+ Terms & Conditions - Pricing

Joining Fee” means the once off fee charged to join LuxPlus+. Breakdown by country below

Country Currency Annual Fee Joining Fee
Australia AUD 249 500
New Zealand NZD 249 500
United Kingdom GBP 129 250
United States USD 175 300
Singapore SGD 199 500
Germany EUR 149 300
Canada CAD 229 500
Malaysia MYR 599 1200
Hong Kong HKD 888 2000
South Africa ZAR 2999 6000
Thailand THB 4999 10000
Netherlands EUR 149 300
United Arab Emirates AED 599 1200
Ireland EUR 149 300
South Korea KRW 219000 438000
France EUR 149 300
Indonesia IDR 2490000 4980000
Spain EUR 149 300
Italy EUR 149 300
Japan JPY 25499 51000
Taiwan (Province of China) TWD 3888 7800
Saudi Arabia SAR 599 1200
China CNY 1188 2400
Philippines PHP 9299 18600
Qatar QAR 599 1200
Vietnam VND 3990000 7980000
Macao MOP 1299 2600
Israel ILS 599 1200

Primary Traveller” means the individuals details associated with the Luxury Escapes account and used when making a booking.

Website” means www.luxuryescapes.com

Withdrawal Period” means 14 days from the beginning of the first Effective Term.

Free Preview” means an ad-hoc promotional period where Luxury Escapes may provide a preview of LuxPlus+ offers and benefits, as outlined below.

What is LuxPlus+

LuxPlus+ Membership allows you access to a range of benefits offered by Luxury Escapes exclusively as part of the Membership. Luxury Escapes has the right to add, remove or modify these benefits at any time. These benefits may vary regionally.

Membership benefits include (subject to change and availability):

  • Discounted Member-only prices for selected hotel packages and selected tour departures.
  • Bonus inclusions at select hotels including but not limited to hotel credit, daily breakfast, complementary upgrades.
  • Early access to offers.
  • Hidden hotel offers available exclusively for LuxPlus+ Members
  • Access to a 24/7 priority customer support via phone

Description of benefits

Member-only prices: Discounted hotel, tour and/or cruise stays will be applied automatically when you use your Luxury Escapes account on the Website and are a LuxPlus+ member.

Bonus Inclusions: Bonus LuxPlus+ Member benefits are automatically applied when you use your Luxury Escapes account, are a LuxPlus+ Member and make a booking with a participating hotel on available dates. These inclusions are provided by the hotel during your hotel stay and may include a hotel credit, daily breakfast for the room occupancy in the booking and a room upgrade, all subject to availability, or other bonus inclusions as provided by the hotel. Any hotel credits included apply to your hotel stay and are not applied to your Luxury Escapes account. These bonus inclusions may vary depending on the participating hotel.

Bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made you will only be eligible to receive the included benefits once.

Benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

Benefits cannot be converted to or exchanged for money.

Luxury Escapes reserves the right to review all bookings and bonus inclusions as we see fit to ensure compliance with these Terms & Conditions.

Early Access and exclusive hidden offers: Exclusive hidden offers and Early access to offers and deals for members will be provided at the discretion of Luxury Escapes, and Luxury Escapes reserves the right to release these deals for general release at our will. Any reference or comparison to ‘non-member’ pricing in connection with ‘Early Access’ or ‘Hidden’ offers refers to the price the product was most recently sold to non LuxPlus+ members on the Website (or offline) or the price to be available to non LuxPlus+ members on the Website (or offline) once deals are no longer hidden.

24/7 priority customer support via phone: Members will have access to a priority phone line for customer support and sales. This phone number is accessible via your Luxury Escapes account when you are logged in and a LuxPlus+ member. This phoneline enables members to enter our priority queue, ahead of the general public.

Eligibility

Membership is limited to one per individual.

Membership is only allowed for customers over 18 years of age, and solely and exclusively for private use. LuxPlus+ Membership may not be available in all countries

How to join LuxPlus+

To become a Member of LuxPlus+:

  • A one off joining fee applies to join LuxPlus+. In definitions section above, see fees broken down by country
  • you will be required to pay the Joining Fee on the Website or through our phone sales or make a purchase on an eligible booking which entitles you to have the Joining Fee waived

How to renew your LuxPlus+ membership

To renew your membership:

  • your Membership will automatically renew on the Renewal Date unless cancelled prior from within the Member Account.

LuxPlus+ Joining Fee

Luxury Escapes charges a Joining Fee when you join the Membership program.

However, Luxury Escapes from time to time may run special offers discounting the Joining Fee or waive the joining fee on eligible purchases, at our discretion.

The Joining Fee is payable at the time of joining the Membership program, this fee is a once off fee and is not refundable except as set out in the ‘Right to withdraw’ section below or as otherwise set out in these terms.

If you withdraw your membership or cancel your renewal and wish at a later date to re-join LuxPlus+ you may be required to pay the joining fee again, subject to any offers and fees charged at the time.

LuxPlus+ Annual Fee

The LuxPlus+ membership Annual Fee will be charged when you join the program.

The payment of the Annual Fee commences your Effective Term.

If you do not withdraw your membership prior to the end of the 14 day Withdrawal Period (see Your right to withdraw) your Annual Fee will not be refundable. You will have access to the benefits for the duration of your Effective Term.

If you do not withdraw your membership before the end of your Effective Term your membership will be automatically renewed on your Renewal Date (see Renewal) and your credit card on file will be charged in connection with that renewal.

Luxury Escapes reserves the right to change the pricing of the Membership at any time. In the event of a price change, we will seek to notify you not less than thirty (30) days in advance of any change by sending a notification to the email linked to your Membership or by posting a notice on the Website. If you do not wish to accept a price change, you may cancel your Membership in accordance with the instructions included in that email or notice. If you do not cancel your Membership after the price change takes effect and prior to the start of your next billing period, your Membership will be renewed at the price in effect at the time of the renewal, without any additional action by you, and you authorise Luxury Escapes to charge your payment method these amounts.

Payment

We will use the payment details provided by you when joining the Membership to collect the Annual and Joining Fees.

We will store the payment details that you provided at the time of purchase in your Member Account. By joining LuxPlus+ you agree and accept that those payment details stored in your Luxury Escapes Member Account will also be used to collect the Renewal Fee due for any subsequent LuxPlus+ membership Term.

You can update your payment details at any time when logged into your Luxury Escapes Member Account.

Payment details entered must belong to you or you must be authorised to use them for contracting with Luxury Escapes. By entering the payment data, you declare that you have the right to use them and accept sole responsibility for doing so.

Should your payment method expire, we will ask you to provide up to date payment information in your Luxury Escapes Member Account. In this case, your Membership and associated benefits will be suspended until payment is made.

Luxury Escapes reserves the right to select alternate payment methods available in the Member Account for LuxPlus+ fees.

You acknowledge that the timing of when you are billed may vary, including (a) if your Membership began on a day not contained in a given month (i.e. 31 January vs 28 February) or (b) due to free trials and other promotional offers or changes in your Membership or payment method.

Free Preview

Luxury Escapes, from time to time, may offer an exclusive 28-day Free Preview period for LuxPlus+ membership or such other preview period as determined by Luxury Escapes from time to time.

By signing up for a Free Preview, Luxury Escapes will waive the Joining Fee at the time of commencing the preview and provide visibility over discounted pricing and exclusive member only offers.

At the end of the Free Preview period you can join the Membership program by paying the associated fee at that time. In addition, if you purchase a LuxPlus+ member only offer during the Free Preview period you will end your Free Preview period and the Annual Fee will be charged at that time. If purchase a LuxPlus+ membership standalone during or at the end of the Free Preview period you will end your Free Preview period the joining fee and annual fee will be charged at that time.

You can cancel your Free Preview at any time during the 28-day period. If you have not made a purchase of a LuxPlus+ member only offer during the 28-day period or purchased a LuxPlus+ membership standalone you will not be charged the Annual Fee or joining fee.

Membership

Membership is open to all eligible individuals as per the eligibility criteria as outlined in these terms.

You can join the Membership program online through the Website, by phone or in-store.

An individual is deemed to be a Member when they join in-store , by phone or online.

When joining in-store or by phone, a staff member will assist a customer in joining via the Website.

Joining may also be completed online through the join process when logged in to your Luxury Escapes account or by making an eligible booking on the website or through the prompts during the checkout process.

When you join LuxPlus+, the Annual Fee and Joining Fee will apply, less any special offers. You will be charged these fees at the time of purchase along with the charges related to the remainder of your booking.

The date of joining the Membership program becomes the Effective Date.

Keep your membership and personal information (“Personal Information”) safe. Luxury Escapes is not responsible for unused benefits, or failure to accurately identify yourself.

Membership is non-transferable and strictly for individual use. This means you cannot share your Luxury Escapes account, LuxPlus+ membership or any benefits with anyone else, including friends, family, or colleagues. We reserve the right to suspend or terminate any account suspected of fraudulent activity, unauthorised sharing, breaches of these Terms & Conditions, or any misuse.

Membership Term

Your membership term is 12 months. Your term commences on your Effective Date when you join the Membership program

You can see your membership term when logged in to your Luxury Escapes Member Account when you are a LuxPlus+ member.

Membership Renewal

Your membership will renew every 12 months on your Effective Date

If you do not cancel your membership prior to your renewal date you will be charged automatically for your LuxPlus+ Annual Fee on your renewal date.

You can cancel your membership at any time, refer to your Luxury Escapes Member Account and Manage Membership.

How to use your LuxPlus+ membership

When you join and become a member, membership benefits will be available to you for the duration of your membership until the end of your Term.

The benefits available to you will be visible on the Website when you are logged in to your Luxury Escapes account.

Benefits will be identified as LuxPlus+ exclusive pricing or LuxPlus+ exclusive benefits, or LuxPlus+ exclusive early access or hidden offers.

Benefits will automatically be applied to your eligible bookings once you are a member, unless otherwise specified.

Group Bookings

LuxPlus+ benefits and pricing are only available when the Member is the primary traveller on the booking.

A LuxPlus+ Member may not access benefits for others when the member is not the Primary Traveller, and any benefits will be limited to that outlined below.

The Primary Traveller is the traveller whose details are entered at the checkout page when making your booking.

The Primary Traveller in any LuxPlus+ discounted or bonus inclusions offer, must be the LuxPlus+ Member. The Primary Traveller can enjoy benefits across interconnecting rooms and additional packages in the same booking; if they are being used by their family and they are made in a single booking. However, any benefits (including but not limited to) reduced or differential Member pricing will be limited to two (2) rooms in any single booking – otherwise, for any rooms in excess of two (2) rooms under a single booking the standard pricing will apply to that booking. Further, the Member will not be permitted to make different bookings which overlap which results in the total number of rooms exceeding two (2) rooms at any given time.

Gifting

Members will not be able to gift another customer a buy-now-book-later package at a member price or with member inclusions, the member price and member inclusions are only available if the Primary Traveller is the Member, subject to the limitations outlined above or as otherwise stated in these terms.

Promotions and Special Offers

LuxPlus+ member pricing cannot be combined with any other promotions, offers, or discount codes unless explicitly stated otherwise by Luxury Escapes. Further details on the promotion Terms & Conditions can be found at luxuryescapes.com/promotions

Luxury Escapes may from time to time at our discretion run special offers or promotions on the LuxPlus+ Membership program.

Luxury Escapes may;

  • Offer a discounted Membership Joining or Annual Fees for a particular Membership Period. Any such offer will only be available for the time it is advertised on the Website and will only apply to the Membership Period to which the offer relates. If your membership renews for a further Membership Period, or if you cancel your membership and sign up again after the offer period has expired, the normal non-discounted Joining and Membership Fees will apply; or
  • Offer LuxPlus+ membership for free as part of a promotional offer (e.g, with the purchase of another product or service); or
  • Offer different membership programs similar to LuxPlus+, and the fees and terms for such different memberships may vary.

Member Account

You can access your Member Account by logging in to the Website or app. You may update their Member Account at any time.

Luxury Escapes may update account features and functionality over time.

You are responsible for maintaining your Member Account security and confidentiality of login credentials.

It is your responsibility to update your Member Account details. If you have not provided or updated the Luxury Escapes with correct details, Luxury Escapes may not be able to contact you about your membership or benefits.

Luxury Escapes will never request Personal Information via email or SMS. It is advised to report suspected phishing attempts immediately. Luxury Escapes handles Personal Information in accordance with its Privacy Policy.

Luxury Escapes is not responsible for technical issues beyond its control that affect Member Account access or functionality.

Luxury Escapes reserves the right to modify Member Account features, functionality, and these Terms & Conditions at any time without prior notice. Continued use of the Member Account constitutes acceptance of any changes.

Termination and Modification

Luxury Escapes reserves the right to terminate or modify LuxPlus+ at any time without notice.

Luxury Escapes reserves the right to change these Terms & Conditions at any time. Any changes will be posted on the LuxPlus+ program’s dedicated website page and/or communicated to Members via email if they are opted-in to email communications.

We may transfer or assign any of our rights or obligations under these Terms & Conditions without your prior written consent.

If a Member has committed a breach of any of the Terms & Conditions or Luxury Escapes at its discretion identifies potential suspicious activity, fraud or abuse, then Luxury Escapes may do any one or more of the following:

  • suspend or terminate the Member’s Membership and/or the right of the Member to access any credit or benefits;
  • reverse or cancel any credits, benefits or any part thereof; or cancel or refuse to honour any credit, benefits or both, that have been redeemed by or provided to the Member.

If the membership is terminated by Luxury Escapes for reasons other than breaches of any terms & Conditions by the member or other suspicious or fraudulent activity, the customer is to receive a pro-rated amount of the LuxPlus+ Annual Fee, within 30 days following the date of said termination. Joining fees will not be refunded.

Membership will terminate automatically on the death of the Member. Credit or benefits not yet redeemed will be cancelled. Luxury Escapes will close the Member’s account on notification of the Member’s death. Luxury Escapes will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.

Limitations and fair use

You undertake to use LuxPlus+ and any of the benefits exclusively for private use.

You are expressly prohibited from assigning your LuxPlus+ membership to a third party, using it in a commercial way, or using the identity or LuxPlus+ membership of another person.

You undertake to use LuxPlus+ and any of the benefits in good faith, and in accordance with the present LuxPlus+ Terms & Conditions, applicable laws and, in particular, to not use LuxPlus+ in an abusive or fraudulent way.

You agree to inform us of any change or information that might interfere with LuxPlus+ or its benefits.

Liability is limited

We provide our products and services on an “as is” basis and without any warranties, representations, or conditions of any kind, whether express, implied or statutory, to the extent permitted by Law. Subject to the other terms of this clause, we exclude all rights, representations, guarantees, conditions, warranties, undertakings, remedies or other terms in relation to the services that are not expressly set out in these Terms to the maximum extent permitted by Law.

Without limiting the generality of the above, we expressly exclude any liability in contract, tort or otherwise for any injury, damage, loss, delay or inconvenience caused directly or indirectly by your use of our products and services.

Subject to the other terms of this clause, our maximum aggregate liability owed to you in for any loss or damage or injury arising out of or in connection with the supply of our Services under these Terms, including any breach by us of these Terms however arising, under any indemnity, in tort (including negligence), under any statute, custom, law or on any other basis, is limited to the actual charges paid by you under these Terms in the 12-month period preceding the matter or the event giving rise to the claim.

Your right to cancel

You can cancel your Membership at any time via accessing your Luxury Escapes Member Account and selecting to Manage your Membership and Cancel membership.

If you cancel your Membership within a Free Preview period or your Withdrawal Period you will be refunded fees paid associated with joining the program, unless LuxPlus+ benefits have been used by way of booking a LuxPlus+ member only hotel or offer.

If you cancel your Membership after the Free Preview period or Withdrawal Period you will not be refunded any fees associated with joining the Membership program. You will be entitled to the member benefits for the remainder of your Effective Term. Your LuxPlus+ membership will not renew at the end of your Effective Term.

Your right to cancel is separate from your right to withdraw.

Your right to withdraw

You have a Withdrawal Period of 14 days from the beginning of the first Effective Term.

Withdrawal is only possible if you have not used any benefits associated with your LuxPlus+ membership, including booking any LuxPlus+ hotel, tour or other offer.

If you have used any LuxPlus+ benefits within the withdrawal period, by booking any LuxPlus+ member only hotel or offer, you forfeit your right to withdraw.

This is separate to your right to cancel.

If you withdraw within the withdrawal period and have the right to withdraw, we will reimburse any LuxPlus+ fees paid, less any discounts applied, to your original payment provider.

To withdraw you can contact us via phone on Australia 1300 860 445 or New Zealand - 0800 130 004 .

Data protection

We will process your personal data and payment information to provide you with our services. We are committed to protecting it. For more information on how we collect and process your personal data please see our Privacy Policy at luxuryescapes.com/privacy-policy

Please note that you are solely responsible for providing any personal data of other people. All communications and data related to any bookings made using your Luxury Escapes Account will be sent to the email address registered in your Luxury Escapes Member Account. The email address registered in your Luxury Escapes account is the identification data we use internally to identify you, thus please, if you believe that we are processing a wrong email address, contact us as soon as possible.

Governing Law

These Terms & Conditions will be governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria.

Depending on the situation, the Terms and Conditions are governed by the following in Australia: Competition and Consumer Act 2010 (Cth), Privacy Act 1988 (Cth), and the Australian Consumer Law (ACL).

Enquiries

For any enquiries or issues regarding LuxPlus+, please contact us via our customer service team, call 1300 860 445 (Australia) or - 0800 130 004 (New Zealand) or online via our chat bot.