“I love the room, it was big and comfortable for a family with kids. Location was central and near to everywhere. Will definitely recommend this hotel to families coming to... Its also a beautiful hotel in very good location. We loved our room the view was amazing .. they cleaned it everyday . Always give new bottle of water . Also very good breakfast . It Location is perfect! Easy to go anywhere with metro station nearby” And Its staff were exceptionally helpful and friendly. Excellent clean location in a very central spot. Breakfast buffet with a mirad of choices.”

Great stay again. They have definitely improved on all aspects of the customer experience since my last stay in April 2023. The staff are more engaged and proactive to your needs. Tried room service this trip and was extremely happy with the speed and quality of the meals we both had. (F&B team if you have two orders, perhaps two napkins would be a nice touch on the tray, just a FYI) The pool and gym are amazing venues and kept clean and organized with iconic views of the city and mountains. We had a suite this time and the HSK team had it spotless and extremely clean. Kudos to them, we didn't spot any dust. They have a great FYI binder in the room on how to use all the appliances, which is a nice touch and saves you calling guest services all the time or trying to translate the buttons. Washing machine definitely came in handy over the 6 days. The hotel was sold out a few nights so you did have to wait for the lifts a bit longer than normal with only two lifts on the residence side, I know first world problems. Perhaps if you have groups coming in, you can organize them waiting in the lower lobby a bit better. They tend to gather all around the concierge desk which then causes you to have to push through the groups checking in/out and I noticed many of us facing this issue when we came and went in the lobby. Maybe keep them on the bus outside and hand out keys there or try to get them over near the vending machine area to wait while the host gets the keys ready. Location of hotel is perfect as the Airport Bus drops off almost out front and there are numerous rapid transit stations close by. Definitely recommend for longer stays in Seoul as some of the rooms have the kitchens and laundry. Again incredible job from everyone on the noticeable improvements on the guest experience side since the last stay. Keep up the amazing hospitality!

Quite new hotel in good location, close to Yongsan station. Large and well equipped gym, good breakfast buffet. 24h convenience store inside the hotel building. Room are quite modern but rather small, bathrooms are not insulated from the room, there is only a sliding mirror between the washing basin and the bedroom so if your partner turns on the light in the bathroom the bedroom will also be lit up. The door to the toilet also does not close very well, so you’ll hear all the toilet sounds…