The Pacific Sutera Hotel

Pacific Sutera Hotel is nestled in the heart of Kota Kinabalu, a stone’s throw away from the Sutera Harbour Marina and the bustling city centre. It’s a mere 10-minute drive from the iconic Sabah State Mosque and a short walk from the vibrant markets and shopping surrounding the marina. The capital city, Kuala Lumpur, is approximately a two-hour flight away. The hotel is located approximately a 20-minute drive to Kota Kinabalu International Airport (BKI). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Valid for travel until 31 August 2024 (bookings must be made before 31 May 2024).

Compulsory New Year’s Gala Dinner: For stays on 31 December, an additional surcharge of MYR299 per adult (13+) and MYR188 per child (3-12) applies for the compulsory New Year’s Gala dinner. Payable directly to the hotel.

Blackout Dates Apply. Dates are identified in the Booking Calendar.

Surcharge: A non-refundable surcharge per room, per night, applies for certain dates and is payable at the time of booking. Dates and prices are identified in the Booking Calendar.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details.

Check Availability: To confirm your dates of stay at purchase, click on ‘Check Availability’ and select your preferred package. Use the calendar to browse and select available dates. Dates with a surcharge are identified.

Buy Now, Choose Dates Later: If you want to secure this offer and don’t know when you want to travel please select ‘Buy Now, Choose Dates Later’. This will secure your package and give you the flexibility to choose your travel dates — within the book by and validity period and subject to availability. To select dates post purchase, simply select ‘My Escapes’ under the ‘My Account’ tab and follow the prompts.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings, flights and deposit fee, if applicable, which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 14 days prior to the check-in date. Excludes flight and service fee, if applicable.

Flexible Cancellation: You can cancel your booking for credit up until 21 days prior to the original check-in date. This can be done via self-service in your ‘My Escapes’ account. Your credit will be valid for 12 months from the date of cancellation. Credits are not transferable and cannot be redeemed for cash. Excludes service fee, if applicable.

Please note this does not apply to flights booked with us. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).

Date Changes: If you need to amend your booking, you can self-service unlimited date changes in your ‘My Escapes’ account up until 21 days before your original check-in date. If you can’t find a suitable date, or still need further assistance, please contact our 24/7 customer service team. Subject to availability and surcharges.

Please Note:

• Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.
• Chinese set menu lunch is served at Silk Garden from 11.30am to 2.30pm.
• Buffet dinner is served at Cafe Boleh from 6pm to 10pm.
• International buffet lunch is served at Cafe Boleh from 12pm to 2.30pm
• High tea is served in the Lobby Lounge from 3.30pm to 5pm. The menu is at the chef’s discretion and includes a glass of chilled juice.
• The welcome drink is a glass of non-alcoholic Calamansi with sour plum served at the Lobby Lounge.
• Buffet breakfast is served daily at Cafe Boleh from 6am to 10.30am.
• Neck and shoulder massage experience must be booked in advance.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.