• Bookings must be submitted at least 3 days in advance
• After you have made your booking request, a confirmation email will be automatically sent to your nominated email address. Please note this is NOT a final confirmation, as your desired date may not be available
• Please note: You will be emailed an online form to book in your date and time within 1–2 days of purchase. Keep an eye out for an email from luxuryescapes@icstravelgroup.com
• Please note: Please have your main contact number active once landed, as it will be used for main communication to be in touch with the driver either by regular call, text message or through internet call connection (such as WhatsApp)

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 21 days before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 21 days before your chosen date) - 100%
• Cancellations are entitled to a full refund if made 21 days prior to departure
• Cancellations within 21 days before your chosen date, late arrivals (exceeding one hour on the day), and no-shows: No refunds

Changes to Booking

48 hours’ notice is required to change a booking you have made

Availability:

• Available on request
• Accommodation area options for transfers include: Penang City OR Beach Hotels
• Valid for the travel location selected at the time of purchase only — please make your selection carefully
• Please note: A midnight surcharge applies for any transfer between 9.30pm–7.30am. Surcharges are payable directly to ICS Travel Group
• Please note: Please have your main contact number active once landed, as it will be used for main communication to be in touch with the driver either by regular call, text message or through internet call connection (such as WhatsApp)
• Bookings valid to 31 December 2025

Important:

• Exclusions: Additional stops during transfer, food and drinks, and optional gratuities for your driver
• Maximum wait time for a transfer is one hour. Late arrivals exceeding one hour and no-shows will void offer and no refunds apply
• Standard sedan suitable for up to two passengers; standard van suitable for up to six passengers
• Infant & Child booster seats: Infant or child seats are available on request for a fee. Surcharge from US$3 per car per seat per trip applies. Alternatively, guests can bring their own
• Rates may be subject to change depending on additional governmental taxes or fees

Terms & Conditions:

• Rates are per vehicle and are valid for one-way travel
• Late arrivals and no-shows voids offer and no refund is applicable. If there are changes to your flights, please advise ahead of time with as much notice as possible
• Vehicle is subject to change depending on availability without notice. The appropriate vehicle type will be allocated based on number of passengers

Luggage restrictions:

• Luggage capacity for up to two people transfer: Two (2) suitcases
• Luggage capacity for up to six people transfer: Six (6) suitcases
• Any luggage that does not fit in the vehicle must travel separately at the passenger’s own cost`

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused amount will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

ICS Malaysia

Founded in 1994, ICS Travel Group is a premier destination management company providing a wide range of travel services. From luxury holidays to special-interest tours, they offer customised itineraries to suit any individual or group. Their highly knowledgeable guides, unique products and top-notch service continue to earn them accolades from satisfied travellers across the world.

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