• Bookings are on request only and must be submitted at least 72 hours in advance
• Please advise of your Penang Island hotel location at the time of booking
• After you have made your booking request, you will automatically receive confirmation of your requested date (if available) to your nominated email address
• Please note: ICS Malaysia will be in contact within 1–3 business days to confirm your booking and arrange a time with you directly

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 2 days before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 2 days before your chosen date) - 100%
• Cancellations made more than 48 hours before departure date: no cancellation fees apply
• Cancellations within 48 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking

48 hours’ notice is required to change a booking you have made

On request

Availability:

• Available on request: Depart: 8.30am; return: 4pm (approximately)
• Bookings valid to 31 December 2025
• Pick-up/Drop-off Points: Roundtrip transportation is available from Penang Island hotel accommodation only, including George Town, Batu Ferringhi, Tanjung Bungah, Bayan Lepas and Balik Pulau areas
• Transportation is not included from hotel accommodation locations on Penang mainland

Important:

• Exclusions: Drinks are not included
• Prices are per person. Minimum two people required to book for tour to proceed. Maximum group size for this tour is six people
• Start and end time provided is approximate and may vary depending on hotel location
• The journey up to the summit of Penang Hill is by a funicular train. To avoid queues and congestion on the train, a private jeep service is also available. The surcharge for a private jeep is USD$25.00 per person, with a maximum of six passengers per jeep. The private jeep may also be used should the funicular train not be in operation
• Set lunch inclusions apply. Valid for dine-in only. Menu is seasonal and subject to change. Any excess amount payable directly to venue visited
• Please allow up to 7.5 hours for this experience, including travel time

Terms & Conditions:

• Itinerary is subject to change depending on availability, weather and road conditions
• ICS cannot be held accountable for any tour cancellations or changes caused by weather conditions, road hazards, vehicle malfunctions, or other unexpected circumstances that may impede the scheduled tour. ICS retains the right to cancel or alter any trip due to uncontrollable factors, including but not limited to weather conditions, mechanical issues, as well as limited or unavailable parking on-site
• Partial refunds do not apply if any tour components were possible but guests choose not to proceed, or were ineligible due to failure to meet requirements

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

ICS Malaysia

Founded in 1994, ICS Travel Group is a premier destination management company providing a wide range of travel services. From luxury holidays to special-interest tours, they offer customised itineraries to suit any individual or group requirements. Their highly knowledgeable guides, unique products and top-notch service continue to earn them accolades from satisfied travellers across the world.

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