Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 2 days before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 2 days before your chosen date) - 100%
• Cancellations made more than 48 hours before departure date: no cancellation fees apply
• Cancellations within 48 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking

48 hours’ notice is required to change a booking you have made

• Swimwear
• Towel

Every day

Availability:

• Available every day: Departs 1.30pm; returns 6.30pm (approximately)
• Bookings valid to 31 July 2025
• Departure Point: Meet outside the Station Building on the corner of Shotover Street and Camp Street. Check-in time is 10 minutes before departure. Late arrivals and no-shows voids offer
• Drop-Off Point: Participants will have to make their way to their hotels after the tour

Important:

• Rafting Upgrade: The river rafting component of tour will run for approximately 1.5 hours
• Rafting grades: Grade one is the gentlest, pretty much flat water. Grade 2 means that there are rapids, but the water flow is gentle and small. The experience is over grade 2 listed water
• Hotel pick-up or drop-off is not included in this tour
• Gratuities are not included in this tour
• Food and drinks not specified are not included. Any excess amount must be paid directly to the vendors
• Please allow up to five hours for this experience, including travel time
• Water confidence (i.e. swimming ability) is not required to participate in the rafting activity

Terms & Conditions:

• Itinerary is subject to change depending on availability, weather and road conditions
• Rafting experiences are subject to change depending on weather conditions and may be cancelled at the discretion of Family Adventures for passenger and crew safety
• Family Adventures cannot be held accountable for any tour cancellations or changes caused by weather conditions, road hazards, vehicle malfunctions, or other unexpected circumstances that may impede the scheduled tour. Family Adventures retains the right to cancel or alter any trip due to uncontrollable factors, including but not limited to weather conditions, mechanical issues, as well as limited or unavailable parking on-site

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Family Adventures

Family Adventures is your go-to choice for adventure experiences suitable for the whole family. Specialising in thrilling rafting excursions along the upper sections of the Shotover River near Queenstown, Family Adventure’s one-of-a-kind bus and raft journeys offer a unique opportunity to explore Queenstown’s stunning backcountry.

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