• Bookings are essential at least 24 hours in advance. Should Extragreen Holidays need to contact you regarding your reservation, they will do so via the email/phone number you have supplied upon making your booking
• Please arrive at least 10 minutes prior to scheduled pick-up time. Late arrivals and no-shows to pick-up location voids offer
• Present printed or smartphone voucher upon arrival

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

100% refund to your original payment method or credits

• Up to 7 days after purchase
• As long as 7 days before booking date

Non-refundable

• From 168 hours before the booking date

Every day

Important:

• Exclusions: Food, drinks, hotel transfers, admission to Maru Koala and Animal Park, and gratuities
• In the event that Puffing Billy is cancelled due to high temperatures, extreme weather, or fire restrictions, a refund of AU$45 per adult and AU$22.5 per child will be issued. All other activities in the itinerary will proceed as planned. Please note that this does not entitle participants to cancel the entire tour. Thank you for your understanding
• Any additional personal expenses must be paid directly to vendor(s)
• Pick-Up/Drop-Off Points:
  • Grand Hyatt Hotel – 42 Russell Street, Melbourne VIC 3000. Be waiting near the eagle statues
  • lululemon – 287 Lonsdale Street, Melbourne VIC 3000. Be waiting between McDonald’s and Emporium S/C
  • The Men’s Gallery – 601 Lonsdale Street, Melbourne VIC 3000
  • The Great Southern Hotel – 52 Spencer Street, Melbourne VIC 3000
• Deparature time is between 8am and 12pm, depending on Puffing Billy train schedule.
• Make sure to choose the departure location that is nearest to you and arrive 10 minutes before the scheduled departure time. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load. Extragreen Holidays cannot be held responsible for passengers who fail to load.
• In accordance with the Puffing Billy Steam Railway schedule, please kindly have lunch before departing if feasible
• This is a shared tour, meaning you will likely share your ride with other guests
• Visits to The Nobbies and Maru Koala and Animal Park are not guaranteed. Timing is subject to change depending on the train schedule
• Admission to Maru Koala and Animal Park is not included. If time allows, guests may be permitted to enter the park. Tickets are A$33 for adults (16+) and A$18 for children (4–15), payable directly to Maru Koala and Animal Park
• Please allow up to 15 hours for this experience, including travel time

Terms & Conditions:

• Wildlife sightings are likely but cannot be guaranteed
• Itinerary is subject to change depending on availability, weather and road conditions
• Minimum numbers apply for tour to proceed. If a tour fails to satisfy minimum numbers, the trip may be cancelled or rescheduled
• Tour itineraries, routes and stops may change or be cancelled due to unforeseen circumstances, including but not limited to weather conditions, road hazards or mechanical issues
• Please note, pick-up and drop-off times can vary from day to day, subject to traffic and weather conditions

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Extragreen Holidays

Extragreen Holidays delivers memorable adventures across Australia’s most spectacular landscapes, from the dramatic cliffs of the Tasman Peninsula to the iconic Great Ocean Road. With a focus on quality experiences, expert guidance and warm, attentive service, the team creates seamless journeys designed to inspire every kind of traveller.

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