Silverado Resort was absolutely incredible! I stayed here for my birthday, and from start to finish, the experience was top-tier. The customer service was outstanding and everyone was so kind and attentive. The rooms were spacious, clean, and beautifully designed, and brunch at The Grill was phenomenal. The staff made sure my guests and I felt celebrated and taken care of from the moment we arrived. Transportation around the resort was super convenient, and anything we needed was handled with ease. If you’re looking for luxury, elegance, and a peaceful escape in Napa, this is the place. I originally came for the vineyards but found myself wanting to just relax and enjoy the resort. I absolutely loved everything about my stay and will 100% be coming back and staying even longer next time!

Silverado Resort exceeded expectations in most areas of hospitality with only a few minor exceptions. Our large group started our stay with a late lunch reservation at the Grill….we were sat in a private room which was nice. However, at the conclusion of the meal we were informed the bill could be split between a maximum of 4 cards….we talked our way into having it split amongst 7 cards. Secondly, at the level of service expected at a resort of this level, the servers should know where each food order it to be placed at the table in lieu of calling out the dish and awaiting direction from the guests. Also, upon arrival and prior to rooms being ready (no concern here it was well before check-in time) but there should be direct coordination between the bellhops and the front desk for bags to be seamlessly delivered to the corresponding room without direct guest direction. Highlights of the stay are many! The bellhops and team at the front desk are ALL way above expectations in their friendliness and willingness to help!!! The team taking care of our room each day also did a fantastic job! The grounds are impeccable and very well maintained. The Market is a GREAT place to gather by the patio fire (gas) while enjoying coffee and yummy breakfast bites! We will be back….the overall experience was wonderful and a great place to gather with close friends! 😊 THANK YOU!

I made a reservation via phone well in advance for a special event Hanukkah dinner. I was about to reserve online but called the resort to check that I could bring my baby to the special dinner. The lady on the phone said yes I could then said she could make my reservation over the phone. We reserved a spot for this event with the lady. When I showed to the event our family’s name was not on the list and I was denied entry to the dinner. One of the hosts said they made a few extra plates and could fit us in if we waited. We waited and then all the hosts eventually disappeared. I finally had to go to the front desk to get help. Another host came out and told me I needed to make I reservation for the event. I did. She didn’t seem to understand that I made reservation on the phone. She said they only took online reservations. That should have been communicated to the front desk staff that took my phone reservation. I would say the communication is extremely poor at this resort and they do not have a cohesive team. She then told me to go to The Grill restaurant to eat. They need better management, customer service is seriously lacking. I would never stay at this resort if this is how they function.