Frequent Flyer Programs
VELOCITY FREQUENT FLYER
You must be a Velocity Frequent Flyer member to redeem Velocity Points. Luxury Escapes customers can join Velocity Frequent Flyer for free here. Velocity membership and Velocity Points are subject to the Velocity Frequent Flyer program terms and conditions.
For any eligible bookings purchased through any Luxury Escapes booking channel prior to 16 September 2024 will have a Velocity Points earn rate of 1 Velocity Point per $1 spent which is typically awarded within 30 days of travel.
Redeem Velocity Points
Velocity Frequent Flyer members can redeem Velocity Points at the rate published by Luxury Escapes for Eligible Holidays and Eligible VA Flights.
Restrictions on Redeeming Velocity Points with Luxury Escapes
- You must be a Velocity member at the time of booking and purchasing to redeem Velocity Points for an Eligible Holiday (including any Eligible VA Flights). Velocity Points can only be redeemed on eligible bookings and purchases made in the name of the member.
- The minimum number of Velocity Points required to redeem an Eligible Holiday (including any Eligible VA Flights) via Luxury Escapes is 5,000 Velocity Points.
- You can use your Velocity Points to redeem part or the full amount of a Luxury Escapes Eligible Holiday (including any Eligible VA Flights). The entire amount of the booking must be pre-paid at the time of booking.
- Velocity Points cannot be redeemed for any additional incidentals or purchases made outside Luxury Escapes’ booking channels (for instance, Velocity Points cannot be redeemed for the purchase of any in room movie services, food and beverage at destination, telephone, or additional Wi-Fi services).
- Velocity Points redeemed for a booking will not be refunded and will be forfeited in the event of cancellation or refund of a redemption booking. However, if you cancel your eligible booking within 7 days of purchase/booking and are entitled to a full refund under the Luxury Escapes cancellation and refund policy or otherwise. or are entitled to a refund according to applicable law, you may be entitled to a reversal and reinstatement of the Velocity Points you redeemed.
Luxury Escapes Booking Terms and Conditions apply in respect of any purchase made through Luxury Escapes. See further details here.
These Terms and Conditions may be changed, updated, suspended or terminated at any time.
Frequently Asked Questions
KRISFLYER
• This promotion is valid for Luxury Escapes customers that are residents of one of the ‘Eligible countries’: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, United Kingdom, United States and Vietnam
• You must be a KrisFlyer member to earn KrisFlyer miles on Luxury Escapes. Luxury Escapes customers can join the KrisFlyer membership program for free here. Membership and miles earned are subject to the KrisFlyer terms & conditions
• “Eligible Deals” are holidays purchased using local currency in ‘Eligible Countries’, sold through LuxuryEscapes.com directly that include the KrisFlyer logo in the package advertisement and under the checkout price (expressly excluding flights, experiences, or insurance purchased through Luxury Escapes).
• For Luxury Escapes customers who are residents of Australia and purchasing in AUD. KrisFlyer members can enter promocode KRISFLYERAU on check out to earn 1,000 bonus KrisFlyer miles on their first purchase on Luxury Escapes (minimum purchase AUD 1,000)
• For Luxury Escapes customers who are residents of India and purchasing in INR. KrisFlyer members can enter promocode KRISFLYERIN on check out to earn 1,000 bonus KrisFlyer miles on their first purchase on Luxury Escapes (minimum purchase INR 50,000)
• For Luxury Escapes customers who are residents of any of the ‘Eligible Countries’ except Australia and India
- Members will only earn KrisFlyer miles with Luxury Escapes if they’ve linked their KrisFlyer account to their Luxury Escapes ‘Account’, ‘My Profile’ section prior to booking an Eligible Deal.
- KrisFlyer members will earn 1 KrisFlyer mile for every equivalent of USD 1 spent in their local currency only, on an “Eligible Deal” booked with Luxury Escapes.
- The exact number of KrisFlyer miles that can be earned is clearly mentioned against each package of the Eligible Deals and is calculated basis the USD price of the deal as appearing on our US website
• Members will only earn KrisFlyer miles with Luxury Escapes if they’ve linked their KrisFlyer account to their Luxury Escapes ‘My Account’, ‘Account Details’ section or entered a valid KrisFlyer number and name at checkout when booking an Eligible Deal.
• KrisFlyer miles will be credited to the member’s KrisFlyer account up to 30 days after purchase.
• KrisFlyer miles will not be earned on cancelled bookings.
• KrisFyler miles will not be earned on bookings made with accrued Luxury Escapes Credit.
• Luxury Escapes Booking Terms and Conditions apply in respect of any purchase made through Luxury Escapes.
• Luxury Escapes reserve the right to change, suspend or terminate these Terms and Conditions at any time.