• This booking is by request only. Bookings are essential at least 24 hours in advance
• Guests must provide the following information at the time of booking:
  • Airline and flight number
  • Full names of all passengers
  • Arrival date and time
  • Name of hotel
  • Additional infant seat (*if required, fee of $US25 applies per seat)
• For Return Transfers, please email trafficcabos@epic.com.mx with your voucher ID to provide your return trip’s departure date, location and number of passengers
• Should Epic Group need to contact you regarding your reservation, they will do so via the email/phone number you have supplied upon making your booking
• Present printed or smartphone voucher upon arrival
• In the event of providing incorrect or incomplete information that has resulted in Epic Group being unable to carry out the transfer, no refund will be granted

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 1 day before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 1 day before your chosen date) - 100%
• Cancellations made more than 24 hours before departure date: no cancellation fees apply
• Cancellations within 24 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking

24 hours’ notice is required to change a booking you have made

On request

Availability:

• Available every day on request: pick-up available every 30 minutes (approximately)
• Bookings valid to 30 May 2025
• Pick-up/Departure point: Terminal One (T1): Main entrance, National Terminal; Terminal Two (T1): Meeting Point 10, International Terminal. Your driver will be holding an EPIC DMC sign
• Transfer areas available: San Jose del Cabo, Tourist Corridor, Puerto Los Cabos, Pacifica, Diamante or Cabo San Lucas zone hotels
• Valid for the transfer location selected at the time of purchase only — please make your selection carefully

Important:

• Bookings are subject to availability
• This is a shared shuttle transfer, which means you will be sharing your vehicle with other passengers
• Surfboards and golf bags incur a US$10 surcharge per transfer, payable directly to your driver
• If an additional infant seat is required, a US$25 surcharge per transfer applies, payable directly to your driver. Please advise at time of booking if required
• Luggage allowance: one standard piece of luggage and one carry-on bag are permitted per person
• If you cannot locate your driver, please call +526 24124 0222 or seek out a Customer Care Representative in the Hospitality Area upon arrival at the airport or departure from your hotel. There is a maximum wait time of 30 minutes after calling

Terms & Conditions:

• Rates are per person and are valid for one-way OR return shared transfers, as selected at time of booking
• Valid for transfers to and/or from San Jose del Cabo International Airport (SJD) only
• Late arrivals and no-shows voids offer and no refund is applicable. If there are changes to your flights, please advise ahead of time with as much notice as possible
• Transfers are not confirmed until you have provided all travel information to the provider at least 24 hours in advance of flight arrival (see How to Redeem)
• In the event of providing incorrect or incomplete information that has resulted in Epic Group being unable to carry out the transfer, no refund will be granted

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit.
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website.

Epic Group

Founded in Cancun in 1988, Epic Group has been a pioneer in destination management within Mexico. With extensive experience, unparalleled knowledge of diverse regions, and innovative ideas, Epic has earned a reputation as one of the foremost and trusted destination management companies in Mexico.

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