Grand Hyatt Bali is enviably located on the golden shores of Nusa Dua, steps from the Bali Collection shopping centre. A number of cultural attractions are located within 15 minutes of the resort. If you feel like a fun-filled day out, Waterbom Bali can be reached in less than 40 minutes.

The hotel is located approximately a 40-minute drive from I Gusti Ngurah Rai International Airport (DPS). Airport transfers are included in select packages, please see the Fine Print for details.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Update 17 March 2025 1.15pm AEDT: Garden Cafe is currently undergoing renovation works and as such will be closed indefinitely.

Update 19 February 2025 4:36pm AEDT: The two 30-minute head, neck and foot massage inclusion amended from per adult to per package

Valid for travel until 30 June 2026 (bookings must be made before 30 April 2026).

Nyepi Day: Please note the Nyepi Day of Silence will take place on 29 March 2025 and 19 March 2026 during which airports are closed and check-in/checkout at the resort are unavailable.

Blackout Dates & Surcharges: A non-refundable surcharge per room, per night may apply, payable at the time of booking. Dates and prices are identified in the Booking Calendar. Blackout dates may apply.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings, flights and deposit fee, if applicable, which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 14 days prior to the check-in date. Excludes flight and service fee, if applicable.

• Cancellations outside of the 7-Day Change of Mind period will not be provided, except as required by Australian Consumer Law, your local law or as otherwise provided for in the Fine Print.

Flexible Cancellation: You can cancel your booking for credit up until 45 days prior to the original check-in date. This can be done via self-service in your ‘My Escapes’ account. Your credit will be valid for 12 months from the date of cancellation. Credits are not transferable and cannot be redeemed for cash. Excludes service fee, if applicable.

Please note this does not apply to flights booked with us. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).

Date Changes: If you need to amend your booking, you can self-service ONE date change in your ‘My Escapes’ account up until 45 days before your original check-in date. If you can’t find a suitable date, or still need further assistance, please contact our 24/7 customer service team. Subject to availability and surcharges.

Please Note:

• Dining inclusions do not include premium items marked on menus, Nampus teppanyaki experience and Passar Senggol cultural performance dinner show (unless stated in your package). Premium items are indicated on the menu at an additional charge with a discount.
• Daily breakfast is at Garden Cafe, Salsa Verde, Watercourt and Nampu (excluding teppanyaki). Daily lunch is at Garden Café, Salsa Verde or Lita Cita Sports Bar.
• Nightly dinner is at Garden Cafe, Salsa Verde, Watercourt, Nampu (excluding teppanyaki) or Lita Cita Sports Bar.
• All-inclusive dining is available during the following operational hours:
  • Garden Café: Every day 7am–10pm
  • Salsa Verde: Every day 7am–10.30am, 11.30am–3.30pm, 5.30pm–10pm
  • Watercourt: Every day 7am–10.30am, 11.30am–3.30pm, 5.30pm–10pm
  • Nampu: Every day 7am–10.30am, 5.30–10pm
  • Lila Cita Sports Bar: Every day 12pm–12am
  • Outlet operating hours are subject to change
• Unlimited daily free-flow drinks include local beers, wines, cocktails, spirits and soft drinks from a select menu. Premium drinks are indicated on the menu for an additional charge.
• Veranda Club Access Upgrade: Only valid for select packages, between 4pm and 6pm. Includes canapes and alcoholic drinks.
• One 30-minute massage per adult at Kriya Spa is available to redeem from 9am to 8pm. Guests choose between a 30-minute head, shoulder or foot massage. Bookings are required in advance.
• 30% discount on select spa treatments is limited to 30-minute head, shoulder or foot massages. Bookings are required in advance.
• All dining and guest activities require booking in advance.
• Resort activities include yoga and bike hire. Bookings are required in advance.
• Oceania Kids Club is open from 9am to 8pm. Maximum usage is two hours per day. Valid for children 11 and under.

Return Private Airport Transfers Inclusions & Fine Print (select packages only)

• Includes: A return private airport transfer, basic/sufficient English-speaking driver, airport parking fee, toll fee and one bottle of water per person.
• You will be emailed an online form to book your date and time within one to two days of purchase. Keep an eye out for an email from luxuryescapes@icstravel.com.
• Rates are per car, one way.
• A three-passenger car can fit three pieces of luggage. A six-passenger car can fit six pieces of luggage.
• An infant seat can be booked at IDR55,000 per seat, each way or guests may bring their own.
• The driver will wait for a delay of up to one hour. After that point, the transfer will be considered cancelled.
• Only valid for transfer to and from I Gusti Ngurah Rai International Airport (DPS).

Canna Bali Beach Club Inclusions & Fine Print

Includes: Return transfers between your hotel, access to Luxury Escapes departure service, complimentary welcome cocktail or mocktail per person, complimentary ice cream treat per child, free canoe hire, IDR 100,000 discount per package toward 60-minute full-body massage, IDR 100,000 discount per package toward jug of sangria, IDR 500,000 discount per package toward Heritage Set Menu in Cliff Restaurant (applicable with minimum purchase of two set menus; reservation required), IDR 500,000 discount per package toward purchase of second bottle of selected wine

• Access to Canna Bali is unlimited during your stay.
• Luxury Escapes Departure service includes private check-in, baggage storage and transfers from Canna Bali to airport (subject to airport transfers being included within your package).
• This experience is valid for the number of guests included in your Luxury Escapes Bali stay.
• Strictly no walk-ins. Reservations only.
• No cameras and no drones are permitted.
• No food and beverages from outside are permitted.
• Seating and tables (such as lounges, daybeds etc.) at Canna Bali are not included in the entry fee and must be pre-booked (surcharges apply).
• Must be 21+ years for alcohol consumption and provide valid ID upon request.
• Children under 18 must be accompanied by a paying adult guardian aged 18+. Children must be supervised at all times.
• Canna Bali is located in Nusa Dua.
• Guests must make a reservation at least 24 hours in advance via Whatsapp (+62 823-4558-0600), quoting your Luxury Escapes purchase ID number. The Reservations team will confirm your booking and cocktail/mocktail drink choice, and any dining at Cliff Restaurant.
• A shared transfer to and from the beach club is available for select Nusa Dua resorts. Please contact luxuryescapes@icstravelgroup.com to arrange.
• On the day of your visit, please be ready prior to pickup time at your hotel with your purchase number and booking information. You will be provided with a voucher to redeem your drink choice. If dining at Cliff Restaurant, you must show your reservation confirmation to be permitted entry.
• Canna Bali Beach Club is open daily from 10am to 10pm (last orders at 9:45pm) & Cliff Restaurant is open Monday to Thursday from 3pm to 10pm, and Friday to Sunday from 11am to 10pm.
• For guests wishing to use the lounge and beach club facilities on the day of departure, if your hotel package includes return airport transfers, please notify our transfer partner of your Canna Bali pick-up when confirming your transfer booking, or by messaging on WhatsApp (+62 811 3830 1800) to amend your departure transfer pick-up location.

Luxury Escapes Bali Store Credit & Fine Print (LuxPlus+ Members Only)

• Credit value is AUD $50 per package (IDR500,000), per stay, and can be used for Day Tour experience packages available for sale within store, excluding airport transportation, lounge access and attraction only tickets.
• Min 2 passengers per booking.
• Must present voucher during booked stay to redeem credit.
• Valid for one-time use per package.
• 1 voucher per package, per stay.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.