• Bookings must be submitted at least 24 hours in advance. After you have made your booking request, a confirmation email will be automatically sent to your nominated email address. Please note this is NOT a final confirmation, as your desired date may not be available
• Please note: Spa by JW will be in contact within 1–3 business days to confirm your booking and arrange a time with you directly

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 1 day before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 1 day before your chosen date) - 100%
• Cancellations made more than 24 hours before departure date: no cancellation fees apply
• Cancellations within 24 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking

24 hours’ notice is required to change a booking you have made

Every day

Availability:

• Available: Monday – Saturday by request: 9am–5pm (last booking); Sunday by request: 10am–4pm (last booking)
• Not valid: Public holidays and blackout dates apply, including 22 June to 7 July and 14–29 September 2024
• Bookings valid to 30 November 2024

Important:

• Exclusions: Other spa treatments, food and drinks not listed in the inclusions
• Any additional personal expenses must be paid directly to vendor on the day of visit
• Late arrival may shorten treatment time
• Individual results may vary
• Please note bookings are strictly limited and cannot be guaranteed. Please book early to avoid disappointment
• Some treatments may be performed concurrently
• Set treatment inclusions apply. No replacements/substitutions for other treatments are permitted

Terms & Conditions:

• All treatments must be taken during one visit and cannot be split. Set spa treatment inclusions apply
• Must be aged 18+ to consume alcohol and provide valid ID upon request. Under 18s must be accompanied by an adult and an alternative drink will be provided
• Non-combinable with any other offers, special membership discounts or promotions
• Treatment contents may vary, subject to availability
• This experience may not be suitable for pregnant people

Please Note:

• Maximum one redeemable per booking. Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The venue you are attending may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Spa by JW

Welcome to Spa by JW, a luxury wellness sanctuary, located within the JW Marriott Resort Gold Coast. Spa by JW offers tailored treatments focussed on delivering four distinctive benefits — calm, indulge, invigorate and renew. Encompassing six treatment rooms, pair your spa experience with tea service and thoughtfully crafted nibbles within its tranquil space.

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