4.7/5

4.8/5

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Escape to Viceroy Riviera Maya, a Luxury Villa Resort, an exquisite top-rated beachfront retreat that immerses guests in luxury and tranquility on Mexico’s verdant Riviera Maya. With a classic combination of lush tropical flora, turquoise waters and pristine powder-white sand, you’ll feel like you’ve stepped into a daydream at this stylish escape – perfect for couples. Take the romance to the next level with alfresco dining and nightlife at the Coral Restaurant + Bar or a wellness treatment at the WAYAK spa.

Popular facilities

1 beach bars
Spa treatment rooms
1 outdoor pools
2 restaurants
1 bars
1 poolside bars

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Trusted by over 1,000,000 travellers in 2025

'Excellent'

10K reviews

4th trip, great prices

3 years, 4th trip great prices, great service always helpful shout out to Gemma E very helpful, fast response

Peter W.

We have just returned from The Haven in…

We have just returned from The Haven in Khao Lak in Phuket. Wendy P. was our agent from Luxury Escapes and did a fabulous job for us. The trip went very well the hotel and package was amazing. The hotel staff were all very helpful and supportive. Great holiday - thanks LE.

Fiona W.

Great service!

I have just returned from my first holiday where I was astounded by the value for money, so on my return I went straight back online to book my next break. Excellent service received from Joel S today when I needed to amend my second booking. Happy days!

Cate B.

Really appreciate the wonderful service

Really appreciate the wonderful service and advice from Stephanie at Luxury Escapes! I was so well looked after - and now my husband and I have a well thought out holiday to look forward to!! Thank you Steph and Luxury Escapes- we cannot wait!!!

Juliana C.

We love Luxury Escapes

Kurniawan C. was so helpful, my request was confirmed within 15 minutes and I could not be more grateful. He was very kind and professional. This is why we love Luxury Escapes

Brady B.

Gemma was so helpful with my enquire…

Gemma was so helpful with my enquire and followed up everything, calling me back three times to make sure all was good. Could not be happier with her service.

Paul P.

Great customer experience

Great customer experience, Emily G was so respectful, friendly and help me with my inquiries in a very good manner. Was a pleasure talking to her, well done 👏 Luxury Escapes and Emily G.

Jean L.

Dealing with great staff is a bonus and…

Dealing with great staff is a bonus and Sarah B is amazing nothing was any trouble she is a pleasure to deal with 10/10. Being we had to cancel our trip Sarah was very efficient and understanding of our circumstances and being as we have book through Luxury Escapes before and have had amazing holiday’s in the past this is just a hiccup before we book our next trip.

Karen T.

Sarah T was very helpful

Sarah T was very helpful. After few phone call with different agents, Sarah was able to sort out my issue. She actually rang me back to finalize everything and ensure everything is sorted. Great customer service. Well done Luxury Escapes

Amal H.

Great deals and five star service

Great deals and five star service. Had to make a change to my booking and Joel S was very helpful and very efficient. Will always use Luxury Escapes for all future bookings.

Vicky C.

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Location

Viceroy Riviera Maya, a Luxury Villa Resort

Playa Xcalacoco Frac 7, Playa del Carmen, Quintana Roo 77710, Mexico

Nestled on the stunning Riviera Maya coastline, the Viceroy Riviera Maya, a Luxury Villa Resort offers easy access to attractions such as the Mayan ruins of Tulum, the eminently diveable waters of the Caribbean Sea and pristine white-sand beaches. The hotel is located an approximately 45-minute drive from Cancun International Airport (CUN). Airport transfers are not included in your package; please plan accordingly.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Facilities

Coral Restaurant + Bar
La Marea
In-room dining
Beachside resort pool
The Library Lounge
WAYAK spa
Fitness centre
Concierge
Meetings and events spaces
Laundry and dry cleaning services
Pet friendly
Wi-Fi
Check-in: 4pm / Checkout: 11am

Surcharges may apply to select facilities and services

Things to know

Check-in from

16:00

Check-out by

11:00

Inclusions

The following applies to select packages only.

The included food credit must be used during your stay. Any unused credit will be forfeited and is not transferable or redeemable for cash. The credit can be used at any onsite restaurant outlets.
Infants are not permitted. All guests must be aged 12 and above.

Fine print

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.

LuxPlus+ Terms & Conditions:

LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.