Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• This property accepts credit cards and cash

• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The listed child breakfast fee applies to guests age 11 and younger.

Special instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: MYR 250.00 per night

We have included all charges provided to us by the property.

Optional

• Fee for buffet breakfast: approximately MYR 92 for adults and MYR 46 for children
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

No rollaway/extra beds available

Parking height restrictions apply

Essential workers only - NO

Professional property host/manager

The following applies to select packages only

• Early check-in and late checkout for stays of 2+ nights are subject to availability
• Room upgrades for stays of 2+ nights are strictly subject to availability and cannot be guaranteed. Room upgrades are not available for the Deluxe Twin Towers View, Traders Club Twin Towers and Twin Towers View Suite.

Know Before You Go

• Pool access available from 7:00 AM to 6:00 PM.
• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian’s room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Parking height restrictions apply.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Taxes & fees:

• Government tax of MYR10 per room, per night is not included and must be paid directly to the hotel upon checkout.
• Local government fee of MYR3 per room, per night is not included and must be paid directly to the hotel upon checkout for stays from 1 July 2022.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.