Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

• Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair

• This property accepts credit cards, debit cards, and mobile payments; cash is not accepted

• This property reserves the right to pre-authorize the guest’s credit card prior to arrival.

• Safety features at this property include a fire extinguisher, a smoke detector, and a security system

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations. F

Special instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Optional

• Fee for buffet breakfast: approximately IDR 580800 for adults and IDR 290400 for children
• Airport shuttle fee: IDR 580800 per vehicle (maximum occupancy 4)
• Rollaway bed fee: IDR 986150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals not allowed

By ocean

Professional property host/manager

• Experience the best of Bali’s nightlife with preferred access to AYANA’s renowned Rock Bar for two guests
• Stimulate and revive your body with two hours of aquatonic therapy in the Hydrotherapy Seawater Pool for two guests (for stays 3-4 nights only)
• Experience pure bliss with one 50-minute Balinese massage for two guests (for stays 5+ nights)

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update 22 December 2025, 4.15pm AEDT: The Thalassotherapy Pool at AYANA Spa will undergo scheduled maintenance from 17–31 January 2026. The facility will reopen and operate as usual starting 1 February 2026.

Update 25 June 2025 4PM AEST: AYANA Bali is now fully implementing cashless transactions across all properties, including front desk services. All payments for accommodation, dining, spa treatments and other services must be made using accepted cashless methods, as cash will no longer be accepted. Accepted payment methods: Credit Cards: VISA, MasterCard, JCB, AMEX, UnionPay; Debit Cards; QR Code Payments: QRIS, WeChat Pay, Alipay.

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

Pool size and layout vary per villa.

Nyepi Day: Please note the Nyepi Day of Silence (19 March 2026) takes place annually, during which airports are closed and check-in/checkout at the resort is unavailable. Please check dates before booking.

The property, facilities and dining are subject to government regulations and restrictions. Please check property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply

LuxPlus+ Terms & Conditions:

• LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
• Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
• Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
• Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
• LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.