The Reef House Adults Retreat

Blackout Dates & Surcharges: A non-refundable surcharge per room, per night may apply, payable at the time of booking. Dates and prices are identified in the Booking Calendar. Blackout dates may apply.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings, flights and deposit fee, if applicable, which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 14 days before the check-in date. Excludes flight and service fee, if applicable.

• Cancellations outside of the 7-Day Change of Mind period will not be provided, except as required by Australian Consumer Law, your local law or as otherwise provided for in the Fine Print.

Flexible Cancellation: You can cancel your booking for a credit up to 45 days before the original check-in date. This can be done via self-service in your ‘My Escapes’ account. Your credit will be valid for 12 months from the date of cancellation. Credits are not transferable and cannot be redeemed for cash. Excludes service fee, if applicable.

Please note this does not apply to flights booked with us. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).

Update 22 December 2025, 2.30pm AEDT: The Brigadiers Lounge, Wine Room and Reef House Restaurant will undergo a flooring upgrade from 14 January to 5 February 2026. During this period, the Wine Room and Brigadiers Lounge will be unavailable at certain times. Works will take place between 8am and 4pm, with the main period of noise occurring during the first two days. Guests will be allocated rooms away from these areas where possible. All other guest experiences, dining, spa and Signature Inclusions will continue as normal, and the resort will do the utmost to minimise disruption throughout.

Valid for travel from 14 August 2025 until 31 October 2026 (bookings must be made before 30 August 2026).

Child Policy: Guests under 16 are not permitted and cannot be accommodated.

Compulsory Christmas Gala Dinner: For stays on 25 December, an additional surcharge of A$295 per adult (16+) applies for the compulsory Christmas Gala dinner. Payable directly to the hotel.

Compulsory New Year’s Gala Dinner: For stays on 31 December, an additional surcharge of A$295 per adult (16+) applies for the compulsory New Year’s Gala dinner. Payable directly to the hotel.

Full-Day Moore Reef Tour (select packages only):

• Valid for two adults (16+).
• Visit Moore Reef and explore the clear waters for four hours from a docked pontoon.
• Includes return transfers, snorkelling equipment, lycra suit, sem-submersible tour, glass bottom boat tour, underwater observatory, fish feeding presentations, waterslide, enclosed ocean pool and a gourmet tropical-inspired lunch.
• Available every day: Check-in from 8.45am–9.45am. Departs Cairns Marina at 10.15am; returns to Cairns Marina at 5.30pm.
• All guests must review the medical checklist before booking.
• The Full-Day Moore Reef Tour may be cancelled occasionally due to poor weather. This decision is made after Sunlover Reef Cruises carefully assesses current and forecast conditions, with the comfort and safety of the guests being the number one priority.
• Itinerary and reef site access are subject to change. The description has been provided as a guide only and may vary according to the conditions of the day.
• Vessel is subject to change depending on availability.
• Partial refunds do not apply if any tour components were possible but guests choose not to proceed, or were ineligible due to failure to meet requirements.
• How to Book:
  • Bookings are essential and are subject to availability. All guests must review the medical checklist before booking.
  • After you have made your booking request, a confirmation email will be automatically sent to your nominated email address. Please note this is NOT a final confirmation, as your desired date may not be available.
  • Please note: Sunlover Reef Cruises will be in contact within 1–2 business days to confirm your booking and arrange a time with you directly.y
  • Present printed or smartphone voucher upon arrival

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.

Fine Print and package inclusions are accurate at the time of purchase and not subject to change, unless updates or corrections are specifically noted in the latest Fine Print with a timestamp. Please check the Fine Print before departure for any updates.

Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.