Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Special instructions

The front desk is open daily from 8:30 AM - 10:00 PM. If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional

• Fee for cooked-to-order breakfast: approximately AUD 42 per person
• Rollaway bed fee: AUD 40.0 per night
• Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

No elevators

Parking height restrictions apply

Minimum guest age is 16

By ocean

Caters to adults only

Contactless check-in is available

Property follows a brand or regulatory agency’s sanitization guidelines ALLSAFE (Accor Hotels)

Contactless check-out is available

Professional property host/manager

Know Before You Go

• 24-hour pool access
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Guests under 16 years old are not permitted at this adults-only property.
• Parking height restrictions apply.
• Contactless check-in and contactless check-out are available.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update 22 December 2025, 2.30pm AEDT: The Brigadiers Lounge, Wine Room and Reef House Restaurant will undergo a flooring upgrade from 14 January to 5 February 2026. During this period, the Wine Room and Brigadiers Lounge will be unavailable at certain times. Works will take place between 8am and 4pm, with the main period of noise occurring during the first two days. Guests will be allocated rooms away from these areas where possible. All other guest experiences, dining, spa and Signature Inclusions will continue as normal, and the resort will do the utmost to minimise disruption throughout.

Update 25 October 2022, July 2022, 5.45pm AEST: Spa credit T&Cs have been updated. See below.

Update 25 July 2022, 5.45pm AEST: Extra guest surcharges have been updated. See Packages for information.

Update 5 July 2022, 4.45pm AEST: Child policy and minimum guest ages have been updated. See Packages for information.

Update 16 March 2023, 12:45pm AEST Enjoy a variety of activities included in every stay:

• “Reef House Mixology” interactive cocktail classes
• Wine & digestive tasting twice per week
• Aqua Aerobics in our heated mineral pool twice per week
• Poolside stretch & breathe class twice per week
• Reef Conservation talk with Dr Glen Burns twice a week
• Beachfront yoga four times per week
• Aboriginal interpretation experience & performance twice weekly
• Relax in our adult only tranquility pool or heated mineral pool
• Unlimited use of our vintage style cruiser bikes & fishing rods
• Exchange your book at our guest library, play board games, try our adults sketch kits, or borrow a DVD

Child Policy: Guests under 17 are not permitted and cannot be accommodated.

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

Spa Credit: Spa credit cannot be combined. The minimum spend is A$150 per voucher. Redeemable only at Reef House Spa – one voucher per A$150 treatment or two vouchers per A$300 treatment or more. Please present your voucher upon request of service. Cannot be used in conjunction with any other special offer, discount or on public holidays. Any unused credit will be forfeited and is not transferable or redeemable for cash.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.