Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve onsite parking
• This property accepts credit cards and debit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest’s credit card prior to arrival.
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special instructions

The front desk is open during the following times:

• Monday - Saturday: 10:00 AM - 6:00 PM

This property doesn’t offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Optional

• Uncovered self parking fee: NZD 15.00 per day (in/out privileges)
• Early check-in fee: NZD 65.00 (subject to availability)
• Late check-out is available for a fee (subject to availability)
• Rollaway bed fee: NZD 55.0 per day
• Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Beach nearby

No cribs (infant beds) available

No elevators

Guests will receive an email with special check-in instructions

Guest will receive an email before arrival 72 hours

Essential workers only - NO

Contactless check-in is available

Contactless check-out is available

Professional property host/manager

• Celebrate your stay with one nightly drink at Churchill’s Bar
• Explore at your own pace with daily self-parking for one car
• Sleep in with guaranteed 11am late checkout
• Fuel your exploration with daily à la carte breakfast (for stays of 2+ nights)
• Enjoy NZ$50 dining credit per package to use at Wine Street restaurant or Churchill’s Bar (for stays of 3+ nights)
• Take your stay home with a twin pack of Hawke’s Bay wine (for stays of 4+ nights)
• Indulge with one high tea for two during your stay (for stays of 5+ nights)
• Get to know the region with a premium wine tasting for two, with a cheese platter (for stays of 6+ nights)
• Cap off your stay with one two-course dinner for two at Wine Street or Churchill’s Bar (for stays of 7+ nights)

Know Before You Go

• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Contactless check-in and contactless check-out are available.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update 15 June 2023, 3.15pm AEST: Inclusions for all packages have changed.

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.