Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve rollaway/extra beds
• This property accepts credit cards and cash
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• Safety features at this property include a fire extinguisher and a security system
• This property is professionally cleaned

Special instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Optional

• Fee for buffet breakfast: approximately VND 400000 for adults and VND 200000 for children
• Airport shuttle fee: VND 1000000 per vehicle (one-way, maximum occupancy 4)
• Rollaway bed fee: VND 900000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals not allowed

No cribs (infant beds) available

Property uses a professional cleaning service

Professional property host/manager

• Kickstart your mornings with daily breakfast at Cocotte Bistro
• Your package includes a complimentary room upgrade (excludes Two-Bedroom Signature Suite)
• One cocktail, beer or glass of wine per adult every second night of your stay (for stays of 2+ nights)
• A delicious two-course lunch per person at Cocotte Bistro, once per stay (for stays of 3+ nights)
• Travel in style with a one-way airport transfer (for stays of 5+ nights)

Know Before You Go

• One child 11 years old or younger stays free when occupying the parent or guardian’s room, using existing bedding.
• No pets and no service animals are allowed at this property.
• The property is professionally cleaned.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update [20 January 2025, 6.50pm AEDT]: Cocotte restaurant’s operating hours will vary during the Tet holidays (Vietnamese New Year). See details below.

Update [10 January 2025, 7.05pm AEDT]: For the complimentary drink inclusion, extra guests incur a surcharge of VND150,000 per adult, payable directly to the hotel.

Update 19 May 2026, 5:00pm AEDT: Please note that enhancement works will be carried out in our Wellness Area from 1–28 June 2026. During this period, the Jacuzzi will be temporarily unavailable, and the Steam Room and Sauna will be closed from 1–15 June 2026. The swimming pool, gym, and yoga room will remain fully accessible throughout.

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

LuxPlus+ Terms & Conditions:

• LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
• Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
• Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
• Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
• LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.