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Kuala Lumpur, Malaysia | View on map

Shangri-La Kuala Lumpur

Five-Star Shangri-La Indulgence in the Heart of Kuala Lumpur

8.8
Excellent
32 reviews
Shangri-La Kuala Lumpur logo

Wake up in Malaysia’s vibrant capital city in signature luxury at the five-star Shangri-La Kuala Lumpur. Perfectly located in the heart of the action, it’s all too easy to get up and embark on daily explorations, or simply spend a day resting among the fabulous facilities of this hotel. Relax by the outdoor swimming pool on a lounger, or spend a day at The Spa and treat yourself to a massage, reflexology treatment or a soothing facial. There’s an abundance of tailored family activities on offer to keep the whole clan entertained, from family yoga to arts and crafts. When it’s time to grab a bite, there are eight excellent restaurants and bars onsite to choose from, including international buffets, Cantonese fine dining and a Manhattan-style steakhouse.

Travelling with family? Upgrade to a Family Premier Suite for up to two adults and two children (11 and under) and receive exclusive Horizon Club Lounge access with its full range of privileges, plus tailored family activities to keep the whole family entertained.

Popular facilities

  • Spa treatment rooms
  • 1 outdoor pools
  • 1 restaurants
  • 1 bars
  • 1 cafes
  • 1 poolside bars
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Trusted by over 1,000,000 travellers in 2025
'Excellent'
10K reviews
4th trip, great prices
3 years, 4th trip great prices, great service always helpful shout out to Gemma E very helpful, fast response
Peter W.
We have just returned from The Haven in…
We have just returned from The Haven in Khao Lak in Phuket. Wendy P. was our agent from Luxury Escapes and did a fabulous job for us. The trip went very well the hotel and package was amazing. The hotel staff were all very helpful and supportive. Great holiday - thanks LE.
Fiona W.
Great service!
I have just returned from my first holiday where I was astounded by the value for money, so on my return I went straight back online to book my next break. Excellent service received from Joel S today when I needed to amend my second booking. Happy days!
Cate B.
Really appreciate the wonderful service
Really appreciate the wonderful service and advice from Stephanie at Luxury Escapes! I was so well looked after - and now my husband and I have a well thought out holiday to look forward to!! Thank you Steph and Luxury Escapes- we cannot wait!!!
Juliana C.
We love Luxury Escapes
Kurniawan C. was so helpful, my request was confirmed within 15 minutes and I could not be more grateful. He was very kind and professional. This is why we love Luxury Escapes
Brady B.
Gemma was so helpful with my enquire…
Gemma was so helpful with my enquire and followed up everything, calling me back three times to make sure all was good. Could not be happier with her service.
Paul P.
Great customer experience
Great customer experience, Emily G was so respectful, friendly and help me with my inquiries in a very good manner. Was a pleasure talking to her, well done 👏 Luxury Escapes and Emily G.
Jean L.
Dealing with great staff is a bonus and…
Dealing with great staff is a bonus and Sarah B is amazing nothing was any trouble she is a pleasure to deal with 10/10. Being we had to cancel our trip Sarah was very efficient and understanding of our circumstances and being as we have book through Luxury Escapes before and have had amazing holiday’s in the past this is just a hiccup before we book our next trip.
Karen T.
Sarah T was very helpful
Sarah T was very helpful. After few phone call with different agents, Sarah was able to sort out my issue. She actually rang me back to finalize everything and ensure everything is sorted. Great customer service. Well done Luxury Escapes
Amal H.
Great deals and five star service
Great deals and five star service. Had to make a change to my booking and Joel S was very helpful and very efficient. Will always use Luxury Escapes for all future bookings.
Vicky C.
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Location

Shangri-La Kuala Lumpur
11, Jln Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Shangri-La Kuala Lumpur is located in the heart of the city with main sights, including the Petronas Towers and Bukit Bintang shopping and entertaining district, all within a five-minute drive. The hotel is located approximately a one-hour drive from Kuala Lumpur International Airport (KUL). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Facilities

  • Eight restaurants and bars
  • The Spa
  • Fitness centre
  • Conference facilities
  • Complimentary parking
  • Laundry service
  • Valet service
  • Family activities
  • Wi-Fi
  • Check-in: 2pm / Checkout: 12pm

Surcharges may apply to select facilities and services

Things to know

Check-in from
14:00
Check-out by
12:00
Fine print
Taxes & fees:
  • Government tax of MYR10 per room, per night is not included and must be paid directly to the hotel upon checkout.
  • Local government fee of MYR3 per room, per night is not included and must be paid directly to the hotel upon checkout for stays from 1 July 2022.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

LuxPlus+ Terms & Conditions:

  • LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
  • Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
  • Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
  • Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
  • LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.

Check-in from
14:00
Check-out by
12:00
Taxes & fees:
  • Government tax of MYR10 per room, per night is not included and must be paid directly to the hotel upon checkout.
  • Local government fee of MYR3 per room, per night is not included and must be paid directly to the hotel upon checkout for stays from 1 July 2022.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

LuxPlus+ Terms & Conditions:

  • LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
  • Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
  • Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
  • Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
  • LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.

Reviews

8.8
Excellent
32 reviews
Summary
AI-generated based on customer reviews
The hotel offers exceptional service, clean and spacious rooms, and a fantastic breakfast experience. Guests appreciate the friendly and attentive staff, central location, and luxurious amenities. While some areas could use updates, the overall charm and comfort make it highly recommended.
AI-generated based on customer reviews
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