Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

• This property accepts credit cards and debit cards; cash is not accepted

• This property reserves the right to pre-authorize the guest’s credit card prior to arrival.

• Safety features at this property include a fire extinguisher and a smoke detector

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations. F

Special instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Optional

• Fee for buffet breakfast: approximately IDR 484000 for adults and IDR 242000 for children
• Airport shuttle fee: IDR 580800 per vehicle (maximum occupancy 4)
• Rollaway bed fee: IDR 986150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals not allowed

EarthCheck

Professional property host/manager

• Relax in a glorious seawater pool with two hours of hydrotherapy for two (for stays of 3-4 nights)
• Indulge in a relaxing 50-minute Balinese massage for two (for stays 5+ nights)

Know Before You Go

• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update 5 February 2026 11.48am AEDT: The RIMBA waterslide maintenance has been extended to 9 February 2026. As an alternative, guests can access the AYANA Kids Waterslide at AYANA Resort Bali, open from 9am to 6pm.

Update 12 January 2026 11am AEDT: The RIMBA waterslide will be temporarily closed for scheduled maintenance from 15 January to 1 February 2026. As an alternative, guests can access the AYANA Kids Waterslide at AYANA Resort Bali, open from 9am to 6pm.

Update 25 June 2025 4PM AEST: AYANA Bali is now fully implementing cashless transactions across all properties, including front desk services. All payments for accommodation, dining, spa treatments and other services must be made using accepted cashless methods, as cash will no longer be accepted. Accepted payment methods: Credit Cards: VISA, MasterCard, JCB, AMEX, UnionPay; Debit Cards; QR Code Payments: QRIS, WeChat Pay, Alipay.

Update 6 September 2024, 9.06am AEST: Please note that guest names must be input as per passport (or ID card) and guests are unable to modify their names post-booking.

See full booking terms and conditions.

Nyepi Day: Please note the Nyepi Day of Silence (19 March 2026) takes place annually, during which airports are closed and check-in/checkout at the resort is unavailable. Please check dates before booking.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.