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4.7/5
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4.8/5
Contact us
Contact us 24 hours, 7 days
Location

Crystalbrook Riley
131–141 Esplanade Cairns, Queensland 4870, Australia

Riley by Crystalbrook Collection is located on the glittering Cairns Esplanade, moments from the Reef Fleet Terminal and Cairns’ renowned night markets. At this slick, five-star property, you’ll be perfectly positioned to discover the Cairns Aquarium and the UNESCO World Heritage-listed Great Barrier Reef. The hotel is approximately a 10-minute drive from Cairns Airport (CNS). Transfers are not included in your package. Please plan accordingly.

Want to know more about Cairns? Our insider travel guide includes handpicked places to eat and drink, the best activities in the area and special experiences to make your trip memorable.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Things to know

Check-in
2pm
Check-out by
11am
Check-in instructions

Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses some solar energy; some water is reused through a grey water recycling system
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special instructions

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Fees

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

General

Parking height restrictions apply

By ocean

EarthCheck

Contactless check-in is available

Contactless check-out is available

Cashless transactions are available

Professional property host/manager

Policies

Know Before You Go

  • Pool access available from 7 AM to 9 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian’s room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
Cancellation policy

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Fine print

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.

LuxPlus+ Terms & Conditions:

  • LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
  • Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
  • Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
  • Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
  • LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.

Check-in
2pm
Check-out by
11am

Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses some solar energy; some water is reused through a grey water recycling system
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special instructions

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Parking height restrictions apply

By ocean

EarthCheck

Contactless check-in is available

Contactless check-out is available

Cashless transactions are available

Professional property host/manager

Know Before You Go

  • Pool access available from 7 AM to 9 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian’s room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.

LuxPlus+ Terms & Conditions:

  • LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
  • Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
  • Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
  • Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
  • LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.

Reviews

8.4

Very Good
23 reviews
96% recommend this hotel
Exceptional:
9.0+
14
Good:
7.0-9.0
8
Okay:
5.0-7.0
0
Poor:
3.0-5.0
0
Terrible:
1.0-3.0
1

5.8

/10
Value

5.8

/10
Value

7.4

/10
Facilities

7.4

/10
Facilities

8.7

/10
Staff

8.7

/10
Staff

9.3

/10
Location

9.3

/10
Location
8.4
Very Good
23 reviews
Exceptional:
9.0+
14
Good:
7.0-9.0
8
Okay:
5.0-7.0
0
Poor:
3.0-5.0
0
Terrible:
1.0-3.0
1

5.8

/10
Value

5.8

/10
Value

7.4

/10
Facilities

7.4

/10
Facilities

8.7

/10
Staff

8.7

/10
Staff

9.3

/10
Location

9.3

/10
Location
96% recommend this hotel
Reviews from verified guests
Reviews from verified guests
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