Palazzo Firenze by Baglioni Hotels & Resorts is located in the historic heart of Florence, Italy, just a few minutes’ walk from the breathtaking Basilica of Santa Croce. Surrounded by gourmet restaurants and striking Rennaissance architecture, this luxurious hotel places you central to the city’s top attractions.
The hotel is located approximately a 30-minute drive from Florence Airport (FLR). Airport transfers are not included in your package, please plan accordingly.
Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Special instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Mandatory
You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
Optional
- Airport shuttle fee: EUR 80 per vehicle (roundtrip, maximum occupancy 3)
- Valet parking fee: EUR 55 per night
- Pet fee: EUR 50 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Pets allowed
Pet max weight (per pet) in kg is 15
Pet max weight (per pet) in lb is 33
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
No rollaway/extra beds available
Noise-free rooms not guaranteed
Contactless check-out is available
Professional property host/manager
- Wake to daily à la carte breakfast at the stylish Guelfi e Ghibellini restaurant
- Feel like VIP with a complimentary upgrade to the next room category, subject to availability (excludes Florentine Suite)
- Extend your stay in luxury with early check-in and late checkout, subject to availability
- Treat your tastebuds with EUR80 drink and dining credit per package (for stays of 3+ nights)
Know Before You Go
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions
Update 29 October 2025 2pm AEST: Hotel name changed from Relais Santa Croce by Baglioni Hotels to Palazzo Firenze by Baglioni Hotels & Resorts.
Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.
Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.
The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.
Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.
LuxPlus+ Terms & Conditions:
- LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
- Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
- Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
- Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
- LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.
LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.
LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.
Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.
LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.
To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Special instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Mandatory
You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
Optional
- Airport shuttle fee: EUR 80 per vehicle (roundtrip, maximum occupancy 3)
- Valet parking fee: EUR 55 per night
- Pet fee: EUR 50 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Pets allowed
Pet max weight (per pet) in kg is 15
Pet max weight (per pet) in lb is 33
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
No rollaway/extra beds available
Noise-free rooms not guaranteed
Contactless check-out is available
Professional property host/manager
- Wake to daily à la carte breakfast at the stylish Guelfi e Ghibellini restaurant
- Feel like VIP with a complimentary upgrade to the next room category, subject to availability (excludes Florentine Suite)
- Extend your stay in luxury with early check-in and late checkout, subject to availability
- Treat your tastebuds with EUR80 drink and dining credit per package (for stays of 3+ nights)
Know Before You Go
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions
Update 29 October 2025 2pm AEST: Hotel name changed from Relais Santa Croce by Baglioni Hotels to Palazzo Firenze by Baglioni Hotels & Resorts.
Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.
Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.
The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.
Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.
LuxPlus+ Terms & Conditions:
- LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
- Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
- Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
- Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
- LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.
LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.
LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.
Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.
LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.
To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.