Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in a “Domestic ID/KITAS Holder Only” room type must present a valid ID card, KITAS permit, or KITAP permit at check-in. The hotel reserves the right to amend the room rate if valid proof is not provided.

Optional

• Fee for buffet breakfast: approximately USD 23 for adults and USD 23 for children
• Airport shuttle fee: USD 62 per vehicle (one-way, maximum occupancy 4)
• Airport shuttle fee per child: USD 62 (up to 12 years old)
• Rollaway bed fee: USD 67.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals not allowed

Car recommended

Professional property host/manager

• Wake up to delicious daily à la carte or buffet breakfast
• Daily refreshing cocktail per adult (for stays of 2+ nights)
• Explore Ubud’s lush rice paddies on a 1.5-hour cycling adventure (for stays of 2+ nights)
• Unwind with daily afternoon tea (for stays of 2+ nights)
• Enjoy an extra day in paradise with leisurely late 6pm checkout (for stays of 2+ nights)
• Experience ultimate bliss with a 60-minute Balinese massage for two at Spa at Maya (for stays of 3+ nights)
• Align your chakras with a one-hour private yoga lesson (for stays of 3+ nights)
• Enjoy a private transfer between Maya Ubud and Maya Sanur when staying at both properties (for stays of 3+ nights)
• Relax with a 30-minute reflexology treatment for two at Spa at Maya (for stays of 5+ nights)
• One-time three-course dinner for two at your choice of Maya’s luxury restaurants (for stays of 7+ nights)
• One-way private airport transfer (for stays of 7+ nights)
• Return private airport transfers (for stays of 10+ nights)

Know Before You Go

• Pool access available from 8:00 AM to 8:00 PM.
• Children 11 years old and younger stay free when occupying the parent or guardian’s room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• A car is recommended for transportation to and from this property.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

Nyepi Day: Please note the Nyepi Day of Silence takes place annually, during which airports are closed and check-in/checkout at the resort is unavailable. Please check dates before booking.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

Transfers: A one-way private airport transfer is included for 7+ night stays only. Return private airport transfers are included for 10+ night stays only. Please contact the resort prior to arrival to organise.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

• Guests staying in the Non Refundable Room Only Rate receive no inclusions.

LuxPlus+ Terms & Conditions:

• LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
• Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
• Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
• Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
• LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.