Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• This property accepts credit cards, debit cards, and cash

• Noise-free guestrooms cannot be guaranteed

• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property enforces a strict dress code in the club lounge. Shorts, tank tops, and slippers are not permitted.

Special instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Please note that any special requests must be confirmed by contacting the hotel in advance.

Optional

• Fee for buffet breakfast: approximately MYR 98 for adults and MYR 58 for children
• Airport shuttle fee: MYR 455.2 per vehicle (one-way, maximum occupancy 3)
• Secured valet parking fee: MYR 40 per day
• Rollaway bed fee: MYR 113.4 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals not allowed

Noise-free rooms not guaranteed

Professional property host/manager

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 5 children 12 years old and younger stay free when occupying the parent or guardian’s room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update 29 October 2024, 8.30am AEDT: The MO Club Lounge will be upgraded from 18 November 2024 until 3 March 2025. While the upgrading works are in progress, please proceed to our Royal Suite on the 29th floor, where your MO Club benefits remain unaffected.

Update 2 February 2024, 4.50pm AEDT: MO Club Policy has been ammended.

Update 25 September 2023, 10.30am AEST: MO Club Policy has been added below.

Update 8 September 2022, 11.30am AEST: Mandarin Room and check-in time updated.

Update 5 September 2022, 11.10am AEST: Room facilities updated, please see individual rooms for details.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Fine Print:

• The additional breakfast surcharge is MYR58.80 per child (aged 6–11) per day.

MO Club:

• Located on the 24th Floor, MO Club is the largest club lounge in Malaysia with floor-to-ceiling windows showcasing sweeping views of Kuala Lumpur’s magnificent skyline. Club Rooms and Suites offer access to the MO Club, where guests will experience extraordinary dining and enjoy exclusive privileges including:
  • Daily breakfast from 6.30am to 10.30am.
  • Exclusive afternoon tea from 2.30pm to 4.30pm.
  • Evening cocktails include free-flow wines, beer, house spirits and hors d’oeuvres from 5pm to 7pm.
  • Complimentary usage of the Club Business Centre and meeting rooms for the first two hours per day, after which an hourly rental rate shall apply.

MO Club Policy:

• Laundry, pressing, and dry-cleaning for up to five pieces of garments per room per night, non-accumulative.
• MO Club is for guests 12+ years only.
• Smart-casual attire is required at all times, except for breakfast and afternoon tea, where t-shirts & Bermuda shorts are allowed.
• Appropriate footwear must be worn at all times. Flip flops, sportswear such as tracksuits, gym apparel, jogger shorts and swimwear are not permitted.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.