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4.7/5

4.8/5

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Luxury Escapes

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Discover urban glam at the modern, award-winning JEN Singapore Orchardgateway by Shangri-La, a super swanky hotel awarded a Traveler’s Choice Best of the Best Award for Top 25 Hotels in Singapore in 2021 by Tripadvisor. This cosmopolitan retreat is perfectly positioned to explore Orchard Road on foot, with Singapore’s famed sites easily reached via unmatched public transport connections. Spend your days eating, drinking, shopping and exploring, before returning to the sky-high oasis to admire the city from above.

Head to the hotel’s viewing platforms for jaw-dropping views of the gleaming cityscape, or while away the day at the rooftop infinity pool, sipping a cocktail from the alfresco Trippi rooftop restaurant. Time it right and you’ll have a front-row seat to dazzling sunsets every evening. Pop downstairs to Makan@Jen for a la carte and buffet options all day long, or work up a sweat while admiring the city in the modern gym. It’s city livng, at its luxurious best.

Tripadvisor Travellers’ Choice, Best of the Best 2021 Top 25 Hotels – Singapore

Travelling with family? Upgrade to a Deluxe Family Room for up to two adults and two children (aged 11 years and under)

Popular facilities

Rooftop terrace
1 outdoor pools
1 restaurants
1 bars
1 poolside bars
1 hot tubs

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8.4

Very Good

387 reviews

Location

JEN Singapore Orchardgateway by Shangri-La

277 Orchard Rd, Singapore 238858

JEN Singapore Orchardgateway by Shangri-La enjoys a convenient location in the heart of Orchard Road, with Orchardgateway Shopping Mall right outside your door and Marina Bay Sands and Gardens by the Bay both under a 15-minute drive away. The hotel is located approximately a 20-minute drive from Changi International Airport (SIN). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Facilities

Makan@Jen
Trippi
Rooftop infinity pool
Gym
Laundry service
Conference facilities
Wi-Fi
Check-in: 3pm / Checkout: 12pm

Surcharges may apply to select facilities and services

Things to know

Check-in from

15:00

Check-out by

12:00

Luxury Escapes inclusions (select packages only):

Wake up to a delicious daily breakfast for adults (for stays of 2+ nights)
Stay refreshed with a complimentary drink per adult, per stay (for stays of 2+ nights)
Early check-in and late checkout, subject to availability (for stays of 2+ nights)
Enhance your stay with a complimentary upgrade to next available room category, subject to availability (for stays of 2+ nights)
Stay connected with complimentary Wi-Fi throughout your stay

Fine print

Important: Request for extra bedding cannot be guaranteed and is subject to availability. It must be requested with the hotel directly, the extra cost will be advised and charged in destination.

Update 29 September 2025, 8am AEST: Check-in time changed to 3pm.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Check-in from

15:00

Check-out by

12:00

Wake up to a delicious daily breakfast for adults (for stays of 2+ nights)
Stay refreshed with a complimentary drink per adult, per stay (for stays of 2+ nights)
Early check-in and late checkout, subject to availability (for stays of 2+ nights)
Enhance your stay with a complimentary upgrade to next available room category, subject to availability (for stays of 2+ nights)
Stay connected with complimentary Wi-Fi throughout your stay

Important: Request for extra bedding cannot be guaranteed and is subject to availability. It must be requested with the hotel directly, the extra cost will be advised and charged in destination.

Update 29 September 2025, 8am AEST: Check-in time changed to 3pm.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Reviews

8.4

Very Good

387 reviews

Summary

AI-generated based on customer reviews

Guests consistently praise the hotel for its prime location near the MRT and shopping centers, exceptional staff, and comfortable accommodations with stunning views. The rooftop pool and breakfast receive high marks, making it a top choice for both relaxation and convenience.

AI-generated based on customer reviews

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