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Orchard Road, Singapore · View on map

JEN Singapore Orchardgateway by Shangri-La

Award-Winning Singapore Cosmopolitan Hideaway by Shangri-La with Rooftop Infinity Pool

8.4
Very Good
386 reviews
JEN Singapore Orchardgateway by Shangri-La logo

Discover urban glam at the modern, award-winning JEN Singapore Orchardgateway by Shangri-La, a super swanky hotel awarded a Traveler’s Choice Best of the Best Award for Top 25 Hotels in Singapore in 2021 by Tripadvisor. This cosmopolitan retreat is perfectly positioned to explore Orchard Road on foot, with Singapore’s famed sites easily reached via unmatched public transport connections. Spend your days eating, drinking, shopping and exploring, before returning to the sky-high oasis to admire the city from above.

Tripadvisor Travellers’ Choice, Best of the Best 2021 Top 25 Hotels – Singapore

Travelling with family? Upgrade to a Deluxe Family Room for up to two adults and two children (aged 11 years and under)

Popular facilities

  • Rooftop terrace
  • 1 outdoor pools
  • 1 restaurants
  • 1 bars
  • 1 poolside bars
  • 1 hot tubs
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Trusted by over 1,000,000 travellers in 2025
'Excellent'
10K reviews
4th trip, great prices
3 years, 4th trip great prices, great service always helpful shout out to Gemma E very helpful, fast response
Peter W.
We have just returned from The Haven in…
We have just returned from The Haven in Khao Lak in Phuket. Wendy P. was our agent from Luxury Escapes and did a fabulous job for us. The trip went very well the hotel and package was amazing. The hotel staff were all very helpful and supportive. Great holiday - thanks LE.
Fiona W.
Great service!
I have just returned from my first holiday where I was astounded by the value for money, so on my return I went straight back online to book my next break. Excellent service received from Joel S today when I needed to amend my second booking. Happy days!
Cate B.
Really appreciate the wonderful service
Really appreciate the wonderful service and advice from Stephanie at Luxury Escapes! I was so well looked after - and now my husband and I have a well thought out holiday to look forward to!! Thank you Steph and Luxury Escapes- we cannot wait!!!
Juliana C.
We love Luxury Escapes
Kurniawan C. was so helpful, my request was confirmed within 15 minutes and I could not be more grateful. He was very kind and professional. This is why we love Luxury Escapes
Brady B.
Gemma was so helpful with my enquire…
Gemma was so helpful with my enquire and followed up everything, calling me back three times to make sure all was good. Could not be happier with her service.
Paul P.
Great customer experience
Great customer experience, Emily G was so respectful, friendly and help me with my inquiries in a very good manner. Was a pleasure talking to her, well done 👏 Luxury Escapes and Emily G.
Jean L.
Dealing with great staff is a bonus and…
Dealing with great staff is a bonus and Sarah B is amazing nothing was any trouble she is a pleasure to deal with 10/10. Being we had to cancel our trip Sarah was very efficient and understanding of our circumstances and being as we have book through Luxury Escapes before and have had amazing holiday's in the past this is just a hiccup before we book our next trip.
Karen T.
Sarah T was very helpful
Sarah T was very helpful. After few phone call with different agents, Sarah was able to sort out my issue. She actually rang me back to finalize everything and ensure everything is sorted. Great customer service. Well done Luxury Escapes
Amal H.
Great deals and five star service
Great deals and five star service. Had to make a change to my booking and Joel S was very helpful and very efficient. Will always use Luxury Escapes for all future bookings.
Vicky C.
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Location

JEN Singapore Orchardgateway by Shangri-La
277 Orchard Rd, Singapore 238858

JEN Singapore Orchardgateway by Shangri-La enjoys a convenient location in the heart of Orchard Road, with Orchardgateway Shopping Mall right outside your door and Marina Bay Sands and Gardens by the Bay both under a 15-minute drive away. The hotel is located approximately a 20-minute drive from Changi International Airport (SIN). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Facilities

  • Makan@Jen
  • Trippi
  • Rooftop infinity pool
  • Gym
  • Laundry service
  • Conference facilities
  • Wi-Fi
  • Check-in: 3pm / Checkout: 12pm

Surcharges may apply to select facilities and services

Things to know

Check-in from
15:00
Check-out by
12:00
Luxury Escapes inclusions (select packages only):
  • Wake up to a delicious daily breakfast for adults (for stays of 2+ nights)
  • Stay refreshed with a complimentary drink per adult, per stay (for stays of 2+ nights)
  • Early check-in and late checkout, subject to availability (for stays of 2+ nights)
  • Enhance your stay with a complimentary upgrade to next available room category, subject to availability (for stays of 2+ nights)
  • Stay connected with complimentary Wi-Fi throughout your stay
Fine print

Important: Request for extra bedding cannot be guaranteed and is subject to availability. It must be requested with the hotel directly, the extra cost will be advised and charged in destination.

Update 29 September 2025, 8am AEST: Check-in time changed to 3pm.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Check-in from
15:00
Check-out by
12:00
  • Wake up to a delicious daily breakfast for adults (for stays of 2+ nights)
  • Stay refreshed with a complimentary drink per adult, per stay (for stays of 2+ nights)
  • Early check-in and late checkout, subject to availability (for stays of 2+ nights)
  • Enhance your stay with a complimentary upgrade to next available room category, subject to availability (for stays of 2+ nights)
  • Stay connected with complimentary Wi-Fi throughout your stay

Important: Request for extra bedding cannot be guaranteed and is subject to availability. It must be requested with the hotel directly, the extra cost will be advised and charged in destination.

Update 29 September 2025, 8am AEST: Check-in time changed to 3pm.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Reviews

8.4
Very Good
386 reviews
Summary
AI-generated based on customer reviews
This hotel offers an exceptional experience with its friendly and helpful staff, comfortable rooms, and fantastic views. Guests appreciate the convenient location near the MRT and shopping centers. The rooftop pool and breakfast receive high praise, making it a top choice for visitors.
AI-generated based on customer reviews
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