Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

• This property accepts credit cards and debit cards; cash is not accepted

• This property reserves the right to pre-authorize the guest’s credit card prior to arrival.

• Parties and events are allowed on site; maximum attendees: 20

• Safety features at this property include a fire extinguisher

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The listed parties/events policy applies to Frangipani Suite bookings only.

Special instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: AUD 100 per accommodation, per stay
• Breakage deposit: AUD 250 per night
• A damage deposit of AUD 100 will be collected before check-in.

We have included all charges provided to us by the property.

The listed deposit applies to Poolside Cabana Suite, Suite (Exquisite), and Suite (Emporium) bookings. The general deposit is AUD 250 per stay for Suite, 1 King Bed (Vista), Twin Room, 2 Single Beds (Suite - Vista), Suite, 1 King Bed, River View, and Premium Studio Suite, 1 King Bed, River View (Level 12 and Above) bookings.

Optional

• Fee for full breakfast: approximately AUD 35 per person
• Airport shuttle fee: AUD 125 per vehicle (one-way, maximum occupancy 4)
• Valet parking fee: AUD 65 per night
• Crib (infant bed) fee: AUD 35.0 per night
• Rollaway bed fee: AUD 70.0 per night
• Credit card charges are subject to a surcharge of 1.2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Beach nearby

EarthCheck

Events/parties allowed

Contactless check-out is available

Professional property host/manager

Know Before You Go

• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Contactless check-out is available.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

See full booking terms and conditions.

Update 24 January 2025, 11.30am AEDT: Extra guest surcharge increased and inclusion details changed.

Update 16 October 2023, 10.18am AEDT: Inclusions for all packages have removed.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are traveling to may have health, insurance, and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.