Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• This property accepts credit cards and cash

• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Outside food and beverages are not permitted on the premises.

Special instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Access to the onsite golf course is available for registered guests only. Reservations are required at least 3 days in advance.

Optional

• Airport shuttle fee: MYR 265.00 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals not allowed

No rollaway/extra beds available

No elevators

Essential workers only - NO

Professional property host/manager

Suite upgrades available: Wake up to awe-inspiring 180-degree panoramas of the South China Sea and Mount Santubong when you choose the Balcony Suite or vistas over the South China Sea and resort gardens in the spacious Corner Suite.

Travelling with family? Up to two children (aged 11 years and under) stay free with daily breakfast in the Corner Suite and Balcony Suite upgrades.

Know Before You Go

• Pool access available from 10:00 AM to 7:00 PM.
• One child 2 years old or younger stays free when occupying the parent or guardian’s room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Taxes & fees:

Tourism Tax: A tourism tax of 10MYR per room, per night is not included for non-Malaysian citizens and is payable directly to the hotel upon check-in.

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.