Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special instructions

Guests must transfer via boat and shuttle to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. The front desk is open daily from 7 AM - 11 PM. This property doesn’t offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Pets not allowed

Beach nearby

No cribs (infant beds) available

No elevators

Contactless check-in is available

Contactless check-out is available

Cashless transactions are available

Professional property host/manager

The following applies to select packages only

• The nightly cocktail, a la carte lunch or dinner, and spa treatment inclusions are not valid for twin share or double room bookings.

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update 1 April 2026, 5pm AEDT: The property will undergo maintenance from 15 to 28 February 2027.

Update 27 August 2025, 9am AEST: Please note that 7 October 2025 is Nyepi Laut (Sea Seclusion Day). During this time, no sea activities or transportation will operate. This means check-ins and checkouts will not be accepted on 7 October 2025, and no water activities are permitted. Restaurant venues will remain open for regular service.

Update 16 September 2024, 11.35am AEST: Please note Nyepi Laut, the maritime version of the Nyepi Day of Silence, will take place on 18 October 2024, during which all watersport and maritime activities will be unavailable. The resort will be open but check-in/checkout is unavailable – Muntigs Bar & Restaurant, The Deck Cafe & Bar, & The Howff Whisky, Gin, & Wine Bar will all be open for regular operation.

Update 12 October 2023, 9.10am AEDT: Some inclusions are no longer valid for some room bookings. See Fine Print below for details.

Update 16 January 2023, 11am AEST: Please note the steam room and spa tub in Lulur Spa are no longer available.

See full booking terms and conditions.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

LuxPlus+ Terms & Conditions:

• LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
• Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
• Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
• Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
• LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.