Vietnam & Cambodia: Luxury 7-Day Tour with All-Inclusive River Cruise, Ho Chi Minh City Stay & Siem Reap Extension Available

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings and flights which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 120 days prior to the departure date.

Covid-19 Related Cancellations

For all new bookings, if you can’t travel as a direct result of border closures or government-imposed travel restrictions that directly impact your booking, Luxury Escapes will:

• allow you to change the dates of your tour, or
• offer you a credit for another tour, cruise or accommodation offer, less any third-party costs that Luxury Escapes can’t recover (including from airlines and tour providers)

Flight Schedule Changes and/or Cancellations

• Please note that the rules governing your flight purchase are different from the terms and conditions of your hotel, tour, or cruise purchase. See Flights terms and conditions here.
• Your hotel, tour, or cruise booking cannot be changed or cancelled in the event of unavoidable flight schedule changes or cancellations and will be subject to the terms of that purchase.
• Further, your right to a change or cancellation of a flight is strictly governed by the terms and conditions of the specific airfare you purchased and as determined by the relevant airline carrier.
• We will, however, make every effort to work with airlines and suppliers in order to provide you with the best alternative options available.

Your comfort and safety are our number one concern. Our expert Tours team is working hard to ensure the highest health standards at every point of your journey.

Booking Summary: After you book, please follow the instructions in your booking summary email and ensure you complete your traveller information details within 7 days.

This Tour package is valid for the following departure dates:

• 8 March 2023
• 16 August 2023
• 20 September 2023
• 18 October 2023
• 22 November 2023
• 13 December 2023

IMPORTANT: Please allow for travelling time. International flights are not included in your package and must be purchased separately. It is your responsibility to make your own travel arrangements and ensure that you arrive in Ho Chi Minh City on your chosen tour start date. If your chosen tour departure date is guaranteed at the time of booking, you may be able to purchase flights immediately. If your tour departure date is not yet guaranteed (still pending minimum numbers), flights should not be booked until you receive an update on the status of your tour.

NONE OF THESE DATES SUIT YOUR TRAVEL PLANS? If you wish to travel on an alternate date to those listed above, or on your own private tour with friends, please enquire for further information. Please note that surcharges may apply.

Booking Process

• Select which package option you would like, taking care to choose the correct season, length of stay and room capacity (Twin Room or Solo Traveller)
• Click on the green ‘Check Availability’ tab
• Using the plus or minus adjust the number of people you would like to book then click the ‘View Available Dates & Prices’ tab
• Click the blue ‘Select’ button then the green ‘Review & Payment’ tab at the bottom right of the screen
• Fill out your preferred payment method and click the green ‘Pay Securely Now’ tab
• Once your order is complete, you will receive your Luxury Escapes automated booking summary email (this is not your tour confirmation), and you will be prompted to complete your Traveller Details within 7 days of purchase
• One of our dedicated Tours Concierge Agents will then be in touch no later than 90 days prior to your select departure date to advise the status of your tour and if it has been confirmed. If your chosen tour departure date is guaranteed at the time of booking, you may be able to purchase flights immediately. If your tour departure date is not yet guaranteed (still pending minimum numbers), flights should not be booked until you receive an update on the status of your tour.
• Should you require assistance with your tour, please contact our Tours Concierge Team at tours@luxuryescapes.com who will be happy to assist with any of your queries and who will support you right up until you return from your journey.
• You must provide a government-issued photo ID for each guest. All international tours require a passport photo ID.

IMPORTANT: The Twin-Room Package is valid for ONE PERSON (based on twin room). If you are travelling with another person, you must purchase TWO PACKAGES, otherwise please purchase a Solo Traveller package.

Please note that packages cannot be split.

AMENDMENTS & CHANGES

Name Change or Corrections

Following the 7-Day Change of Mind Guarantee period,

• Name corrections may incur a fee
• Name changes are not permitted

Accommodation

This tour includes accommodation at the following hotels:

• Ho Chi Minh City — The Reverie Saigon (Deluxe Room)
• Mekong River — Aqua Mekong (Design Suite)

Extended Program

• Siem Reap — Park Hyatt Siem Reap (Park Room)

IMPORTANT:

• Accommodation is subject to availability and may be substituted for a hotel of a similar or higher standard without notice.
• Rooms will be made available after 3pm on day of arrival. Checkout is required by 10am. Early check-in and late checkout are available at an additional fee. Please contact the Luxury Escapes Tours Concierge team on tours@luxuryescapes.com for further information.
• Maximum room capacity is two adults.

Pre- & Post-Tour Accommodation

Pre- and post-tour accommodation can be booked to extend your stay before or after your tour.

• Ho Chi Minh City — The Reverie Saigon (Deluxe Room): from A$787 per night with breakfast included, on request, subject to availability. Surcharges may apply.
• Siem Reap — Park Hyatt Siem Reap (King/Twin Room): from A$638 per night with breakfast included, on request, subject to availability. Surcharges may apply.

Please contact the Luxury Escapes Tours Concierge team at tours@luxuryescapes.com for further information.

Inclusions

• Two nights of five-star accommodation in Ho Chi Minh City at The Reverie Saigon
• Four-night luxury cruise onboard the prestigious Aqua Mekong from Ho Chi Minh City to Phnom Penh
• All-inclusive meals and selected premium wines, beer and soft drinks throughout your cruise
• All meals as specified in the itinerary, including daily breakfast and a welcome and farewell dinner
• Explore the rich history and stunning monuments of Ho Chi Minh City on a guided tour, including a visit to the Cu Chi Tunnels
• Visit the extraordinary Chau Doc Floating Market
• All on-ground transfers and the services of a professional English-speaking guide, with bottled water and cold towels provided daily
• All excursions, laundry and bike hire throughout your cruise
• Roundtrip airport transfers
• All fees, taxes and service charges while in Ho Chi Minh City and Siem Reap

Exclusions

• Roundtrip international flights
• Visas
• Single supplement
• Meals/drinks not stated in the itinerary
• Optional activities/tours, personal expenses/transfers not mentioned
• Travel insurance (recommended)
• Tips and gratuities while on Aqua Mekong or for the driver in Ho Chi Minh City and Siem Reap
• Spa services onboard the Aqua Mekong
• Additional private excursions
• Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Age Restrictions

• This tour is restricted to guests aged 18 years and older.
• If you wish to travel with children aged under 18 years, or on your own private tour with friends, please enquire for further information. Please note that surcharges may apply.

Group Size

• Minimum number for this tour to operate is 2 guests. If your chosen tour departure date is guaranteed at the time of booking, you may be able to purchase flights immediately. If your tour departure date is not yet guaranteed (still pending minimum numbers), flights should not be booked until you receive an update on the status of your tour.
• Maximum tour capacity is 6 guests (please note, cruise segment of the tour may have up to 40 passengers).

Travel Insurance

• Travel insurance is strongly recommended. Luxury Escapes recommends purchasing travel insurance as soon as possible after purchasing this package.
• Luxury Escapes can assist you in purchasing travel insurance through our preferred provider. Please enquire for further information and to see if our policy is suitable for you.

Passports & Visas

• A visa may be required. It is the traveller’s responsibility to ensure they’re holding a current visa for the countries they’re visiting. If the traveller is on a non-Australian passport, a valid re-entry visa may be required.
• Important: Please start arranging your visa at least 6-8 weeks prior to departure to account for any delays due to consulate operating hours and processing time.
• A valid passport with a minimum validity of 6 months beyond your return travel date is required for all passengers (including children and infants).

Photo ID

• For all international tours, a digital copy of your passport must be provided for each guest at least 120 days prior to your tour departure.
• These can be uploaded to your ‘My Escapes’ account. Alternatively, please contact our Tours Concierge Team on tours@luxuryescapes.com for assistance.
• Failure to provide valid photo ID as explained above will result in your booking being cancelled and all monies paid remaining non-refundable.

Health & Vaccinations

• Travellers are advised to check the vaccine requirements for their trip with their local health professional at least 45 days prior to departure, as some vaccines require 30 days or more to be effective. Please check with your health professional that you hold the appropriate vaccination entry requirements for your destination.
• By purchasing this tour, you acknowledge the Covid-19 Health & Safety advice as shown here.
• Guests may be required to provide evidence of proof of vaccination against Covid-19 from our ground operator prior to departure. Please contact the Luxury Escapes Tours Concierge team on tours@luxuryescapes.com for further information.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

Flights

• Roundtrip economy-class airfares between Phnom Penh and Siem Reap are included in the extended program only.
• Preferred airline seating is the responsibility of the passenger. For any specific airline seat reservations, contact the airline with the booking number included on your tour summary email.

Tour Baggage Restrictions

• Passengers are permitted one piece of baggage with a maximum weight of 20kg on tour.

Transfers

• Arrival and departure transfers are only available on the first and last day. Please note, arrival and departure transfers are included between the hours of 6am and 6pm. If you arrive outside these hours a supplement may apply.
• If booking a Twin-Room Package, transfers are based on two people sharing the one vehicle. If you are arriving on different flights at different times, a supplement will be charged for two separate vehicles.
• Please note ‘Private Transfers’ refers to transfers that are exclusive for your Luxury Escapes group and may be shared amongst other members of your group if arriving on the same flight or another flight arriving within a 30-minute window.
• Flight details must be advised at least 60 days prior to your scheduled departure date. Failure to provide your confirmed flight details within this time period will result in forfeiting your transfer.
• Please contact the Luxury Escapes Tours Concierge Team at tours@luxuryescapes.com to provide your flight details and for any assistance with transfers.

Porterage

On occasion, porterage is not included, therefore at times you may be expected to handle your own luggage where help may not be available. Please refer to inclusions if porterage is included.

Tipping

Tipping and gratuities are not included in the package and are at your own discretion. As a guide, approximately US$10 to US$15 per person, per day, is the industry standard.

Fitness Requirements

Travellers acknowledge that they are required to have a good level of health and fitness to undertake the activities in this tour. Further, travellers acknowledge and agree that neither Luxury Escapes nor the tour provider will be able to provide medical or other assistance in the event that they are unable to complete any aspect of the tour as a result of their health or physical condition (nor is Luxury Escapes liable for any loss, damage, expense, injury or death arising from such).

Dietary Requirements

In most cases Luxury Escapes can cater for special dietary requirements but please note that on occasion, this may not be possible due to location, lack of availability of ingredients, and other extenuating circumstances. It is always advised to carry supplies with you.

Any dietary requirements must be received by Luxury Escapes at least 120 days prior to your scheduled departure date. Failure to provide these details by this date may result in an inability to cater for your requirements.

Valued Up To

The value and comparative savings have been determined based on published rack rates and the value of inclusions. Please be advised that rack rates may not be reflective of actual rates being charged, dependent on the timing and manner of your booking and therefore are only indicative of the level of saving.

Itinerary Amendments & Changes

Occasionally our itineraries are updated prior to departure to incorporate improvements stemming from past travellers’ feedback as well as updates from our ground operators. Please note that while we operate successful tours in this region throughout the year, some changes may be necessary due to inclement weather, public holidays, common seasonal changes to timetables and transport routes, and unforeseen circumstances. This can happen with little notice so please be prepared for modifications to the route. The order and timing of included activities may also vary from time to time.

In the event of a change in itinerary (for safety reasons or due events outside of our control) which results in cancellation or change fees in respect of flights (or other parts of your travel) we will notify you as soon as practicable. You will be responsible for any associated costs or will otherwise have the right to a refund (less any costs incurred or paid to third parties).

Surcharges

After completing your booking, your tour cost may be subject to additional surcharges as a result of factors beyond the control of Luxury Escapes. Where the cost of delivering your selected tour materially increases between the time of purchase and delivery, Luxury Escapes reserves the right to increase the balance due. Increases may be in relation to, but not limited to, currency fluctuations, taxes, airfares, fuel surcharges or tour costs where those costs have increased for similar reasons. A material increase will be considered once in excess of 10% of the package price.

Any prices quoted exclude specific costs/measures which may be introduced at a later stage as a result of Government changes due to Covid-19 health and safety restrictions. Luxury Escapes will inform its guests of these changes as soon as possible, these additional charges will be passed on by Luxury Escapes to the guest.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to website’s terms and conditions.

Package inclusions are correct at the time of purchase. Refer to your booking summary email for details.