• After you have made your booking request, a confirmation email will be automatically sent to your nominated email address. Please note this is NOT a final confirmation, as your desired date may not be available
• Please note: Soak Haus Melbourne will be in contact within 1–3 business days to confirm your booking and arrange a time with you directly

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 1 day before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 1 day before your chosen date) - 100%
• Cancellations made more than 24 hours before departure date: no cancellation fees apply
• Cancellations within 24 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking

24 hours’ notice is required to change a booking you have made

Wear comfortable swimwear to use the sauna facilities

Availability:

• Available:
  • Monday: 10am–6pm
  • Tuesday – Friday: 10am–4pm
  • Saturday: 9am–12pm
  • Sunday: 9am–11am
• Not valid: Public holidays; 21 December 2024 – 20 January 2025
• Venue: Soak Haus Melbourne – 3/1295-1297 Nepean Hwy, Cheltenham, Victoria 3192, Australia
• Bookings valid to 31 December 2025

Important:

• Exclusions: Other spa treatments, food and drinks not listed in the inclusions
• Any additional personal expenses must be paid directly to vendor on the day of visit
• Late arrival may shorten treatment time
• Individual results may vary
• Please note bookings are strictly limited and cannot be guaranteed. Please book early to avoid disappointment
• Dates are subject to availability
• Must be aged 18+ to consume alcohol and provide valid ID upon request. Under 18s must be accompanied by an adult guardian (18+) and an alternative drink will be provided
• Some treatments may be performed concurrently
• Set treatment inclusions apply. No replacements/substitutions for other treatments are permitted

Terms & Conditions:

• All treatments must be taken during one visit and cannot be split. Set spa treatment inclusions apply
• Non-combinable with any other offers, special membership discounts or promotions
• Treatment contents may vary, subject to availability
• Soak Haus advises against undergoing a head spa treatment during pregnancy.
• For safety and well-being, it is strongly recommended that you consult with your GP before proceeding with a booking
• Under 18s will need a legal guardian to provide permission and complete the consultation form on their behalf

Please Note:

• Maximum one redeemable per booking. Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date
• Weekends are subject to a 10% surcharge and public holidays are subject to a 15% surcharge, payable directly to Soak Haus.

Important:

• The venue you are attending may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Soak Haus Melbourne

Located in Cheltenham, Soak Haus Melbourne offers luxurious Japanese head spa treatments that focus on deep relaxation and scalp rejuvenation. With expert techniques in scalp massage, they enhance circulation and promote healthier, more vibrant hair, providing a truly soothing and restorative experience for clients.

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