• Select your desired entry time for the lounge when booking. Bookings are request only and subject to availability
• Please ensure your full name details at booking match your boarding pass information
• After you have made your booking request, you will automatically receive confirmation of your requested date (if available) to your nominated email address
• Provide a copy of your voucher and QR code to the reservations team for entry
• Staff will check the valid date on the voucher and ensure its details match the guest’s boarding pass

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

100% refund to your original payment method or credits

• Up to 7 days after purchase
• As long as 72 hours before booking date

Non-refundable

• From 72 hours before the booking date

Availability:

• Plaza Premium Lounge: Available every day on request, 4am to 8pm
• Plaza Express: Available every day on request, 4am to 4pm
• Location:
  • Plaza Premium Lounge: North Terminal Departures (near gates 45-55 and 101-103), London Gatwick Airport
  • Plaza Express: London Gatwick Airport (LGW)

Important:

• Valid for London Gatwick Airport (LGW) Plaza Premium Lounge and Plaza Express only
• Plaza Premium Lounge: Use of lounge is available for three or six hours prior to flight (as selected)
• Plaza Express: Use of lounge is available for three hours prior to flight
• Complimentary access applies to children under 2 accompanying a paying adult. Children aged 2 years old or above will be charged as adults
• Any excess amount and additional purchases must be paid directly to Plaza Premium Group
• Must be 18+ for alcohol consumption and provide valid ID upon request
• Baggage storage is available during lounge visit only

Terms & Conditions:

• Passes valid for customer details, date and time provided at time of booking
• Lounge access is subject to availability
• Lounge facilities are subject to change and availability

Cancellations:

• Group bookings of 10+ people: a minimum of 72 hours’ notice by writing to Plaza Premium Group is required in the event of cancellation of a group booking for lounge facilities. No refund will be arranged for cancellation made within 72 hours prior to the reserved service date and time. All refunds or changes made on a confirmed group booking are subject to a minimum of USD10 administration fee per person
• A cancellation fee from USD10 per person will be charged for all bookings cancelled up to six hours prior to reserved service date and time
• No-show or last-minute cancellations with less than six hours’ notice will be nonrefundable

Changes to Booking:

• 72 hours’ notice is required to change a booking you have made

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The venue you are attending may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Plaza Premium Group

Enjoy premium luxury at award-winning Plaza Premium Lounges, the world’s largest independent lounge network serving more than 20 million travellers every year across the globe. Unwind in comfort with an excellent array of services and facilities as you enjoy a first-class experience before, after or in between flights.

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